diff --git a/.idea/.gitignore b/.idea/.gitignore
new file mode 100644
index 0000000..30cf57e
--- /dev/null
+++ b/.idea/.gitignore
@@ -0,0 +1,10 @@
+# Default ignored files
+/shelf/
+/workspace.xml
+# Editor-based HTTP Client requests
+/httpRequests/
+# Ignored default folder with query files
+/queries/
+# Datasource local storage ignored files
+/dataSources/
+/dataSources.local.xml
diff --git a/.idea/kooltab_backoffice.iml b/.idea/kooltab_backoffice.iml
new file mode 100644
index 0000000..c956989
--- /dev/null
+++ b/.idea/kooltab_backoffice.iml
@@ -0,0 +1,8 @@
+<?xml version="1.0" encoding="UTF-8"?>
+<module type="WEB_MODULE" version="4">
+  <component name="NewModuleRootManager">
+    <content url="file://$MODULE_DIR$" />
+    <orderEntry type="inheritedJdk" />
+    <orderEntry type="sourceFolder" forTests="false" />
+  </component>
+</module>
\ No newline at end of file
diff --git a/.idea/modules.xml b/.idea/modules.xml
new file mode 100644
index 0000000..d4c3a9d
--- /dev/null
+++ b/.idea/modules.xml
@@ -0,0 +1,8 @@
+<?xml version="1.0" encoding="UTF-8"?>
+<project version="4">
+  <component name="ProjectModuleManager">
+    <modules>
+      <module fileurl="file://$PROJECT_DIR$/.idea/kooltab_backoffice.iml" filepath="$PROJECT_DIR$/.idea/kooltab_backoffice.iml" />
+    </modules>
+  </component>
+</project>
\ No newline at end of file
diff --git a/.idea/vcs.xml b/.idea/vcs.xml
new file mode 100644
index 0000000..35eb1dd
--- /dev/null
+++ b/.idea/vcs.xml
@@ -0,0 +1,6 @@
+<?xml version="1.0" encoding="UTF-8"?>
+<project version="4">
+  <component name="VcsDirectoryMappings">
+    <mapping directory="" vcs="Git" />
+  </component>
+</project>
\ No newline at end of file
diff --git a/Dockerfile b/Dockerfile
index e3a5c1f..5614c2a 100644
--- a/Dockerfile
+++ b/Dockerfile
@@ -37,8 +37,9 @@ COPY --from=builder /app/packages/shared/package.json ./packages/shared/
 COPY --from=builder /app/packages/shared/dist ./packages/shared/dist/
 RUN pnpm install --prod
 
+ENV NODE_ENV=production
 EXPOSE 3001
-CMD ["sh", "-c", "npx prisma db push --accept-data-loss && node dist/main.js"]
+CMD ["sh", "-c", "node prisma/deploy.js && node dist/main.js"]
 
 # ---- Production Dashboard image ----
 FROM node:20-alpine AS dashboard
diff --git a/apps/api/prisma/deploy.js b/apps/api/prisma/deploy.js
new file mode 100644
index 0000000..5b496bc
--- /dev/null
+++ b/apps/api/prisma/deploy.js
@@ -0,0 +1,55 @@
+/**
+ * Applies database migrations on container start.
+ *
+ * Databases created before migrations were used (via `prisma db push`) have no
+ * `_prisma_migrations` table. Those are brought up to date with a non-destructive
+ * `db push` (which refuses to drop data) and then baselined, so every later deploy
+ * can use plain `prisma migrate deploy`.
+ */
+const { execSync } = require('child_process');
+const fs = require('fs');
+const path = require('path');
+const { PrismaClient } = require('@prisma/client');
+
+function run(command) {
+  console.log(`[deploy] ${command}`);
+  execSync(command, { stdio: 'inherit' });
+}
+
+async function main() {
+  const prisma = new PrismaClient();
+  let hasMigrationsTable;
+  let hasTables;
+  try {
+    const [{ migrations, tables }] = await prisma.$queryRaw`
+      SELECT
+        to_regclass('public._prisma_migrations') IS NOT NULL AS migrations,
+        EXISTS (SELECT 1 FROM information_schema.tables WHERE table_schema = 'public') AS tables`;
+    hasMigrationsTable = migrations;
+    hasTables = tables;
+  } finally {
+    await prisma.$disconnect();
+  }
+
+  if (!hasMigrationsTable && hasTables) {
+    console.log('[deploy] Existing database without migration history, baselining');
+    run('npx prisma db push --skip-generate');
+
+    const migrationsDir = path.join(__dirname, 'migrations');
+    const migrations = fs
+      .readdirSync(migrationsDir, { withFileTypes: true })
+      .filter((entry) => entry.isDirectory())
+      .map((entry) => entry.name)
+      .sort();
+    for (const name of migrations) {
+      run(`npx prisma migrate resolve --applied ${name}`);
+    }
+  }
+
+  run('npx prisma migrate deploy');
+}
+
+main().catch((error) => {
+  console.error('[deploy] Migration failed:', error);
+  process.exit(1);
+});
diff --git a/apps/api/prisma/migrations/20260926201526_add_reminders/migration.sql b/apps/api/prisma/migrations/20260926201526_add_reminders/migration.sql
new file mode 100644
index 0000000..53d3a15
--- /dev/null
+++ b/apps/api/prisma/migrations/20260926201526_add_reminders/migration.sql
@@ -0,0 +1,25 @@
+-- AlterTable
+ALTER TABLE "PlannedTab" ADD COLUMN     "email" TEXT;
+
+-- CreateTable
+CREATE TABLE "TabReminder" (
+    "id" TEXT NOT NULL,
+    "venueId" TEXT NOT NULL,
+    "tabId" TEXT NOT NULL,
+    "customerName" TEXT NOT NULL,
+    "email" TEXT NOT NULL,
+    "amountInCents" INTEGER NOT NULL,
+    "sentAt" TIMESTAMP(3) NOT NULL DEFAULT CURRENT_TIMESTAMP,
+    "status" TEXT NOT NULL DEFAULT 'sent',
+
+    CONSTRAINT "TabReminder_pkey" PRIMARY KEY ("id")
+);
+
+-- CreateIndex
+CREATE INDEX "TabReminder_venueId_sentAt_idx" ON "TabReminder"("venueId", "sentAt");
+
+-- CreateIndex
+CREATE INDEX "TabReminder_venueId_tabId_idx" ON "TabReminder"("venueId", "tabId");
+
+-- AddForeignKey
+ALTER TABLE "TabReminder" ADD CONSTRAINT "TabReminder_venueId_fkey" FOREIGN KEY ("venueId") REFERENCES "Venue"("id") ON DELETE RESTRICT ON UPDATE CASCADE;
diff --git a/apps/api/prisma/schema.prisma b/apps/api/prisma/schema.prisma
index 38febf0..ce44e27 100644
--- a/apps/api/prisma/schema.prisma
+++ b/apps/api/prisma/schema.prisma
@@ -20,6 +20,7 @@ model Venue {
   auditLogs      AuditLog[]
   regCodes       RegistrationCode[]
   plannedTabs    PlannedTab[]
+  tabReminders   TabReminder[]
 }
 
 model Device {
@@ -148,6 +149,7 @@ model PlannedTab {
   id           String   @id @default(uuid())
   venueId      String
   customerName String
+  email        String?
   position     Int      @default(0)
   createdAt    DateTime @default(now())
 
@@ -155,4 +157,20 @@ model PlannedTab {
 
   @@unique([venueId, customerName])
   @@index([venueId])
+}
+
+model TabReminder {
+  id             String   @id @default(uuid())
+  venueId        String
+  tabId          String
+  customerName   String
+  email          String
+  amountInCents  Int
+  sentAt         DateTime @default(now())
+  status         String   @default("sent")
+
+  venue Venue @relation(fields: [venueId], references: [id])
+
+  @@index([venueId, sentAt])
+  @@index([venueId, tabId])
 }
\ No newline at end of file
diff --git a/apps/api/src/app.module.ts b/apps/api/src/app.module.ts
index 343547e..504088f 100644
--- a/apps/api/src/app.module.ts
+++ b/apps/api/src/app.module.ts
@@ -11,6 +11,7 @@ import { CommandsModule } from './commands/commands.module';
 import { AuditModule } from './audit/audit.module';
 import { JobsModule } from './jobs/jobs.module';
 import { PlannedTabsModule } from './planned-tabs/planned-tabs.module';
+import { RemindersModule } from './reminders/reminders.module';
 import { HealthController } from './health.controller';
 
 @Module({
@@ -26,6 +27,7 @@ import { HealthController } from './health.controller';
     AuditModule,
     JobsModule,
     PlannedTabsModule,
+    RemindersModule,
   ],
   controllers: [HealthController],
   providers: [
diff --git a/apps/api/src/auth/auth.controller.ts b/apps/api/src/auth/auth.controller.ts
index 38c878f..49fc645 100644
--- a/apps/api/src/auth/auth.controller.ts
+++ b/apps/api/src/auth/auth.controller.ts
@@ -1,7 +1,9 @@
 import { Controller, Post, Body, HttpCode, HttpStatus } from '@nestjs/common';
-import { ApiTags, ApiOperation, ApiBearerAuth } from '@nestjs/swagger';
+import { Throttle } from '@nestjs/throttler';
+import { ApiTags, ApiOperation } from '@nestjs/swagger';
 import { AuthService } from './auth.service';
 import { LoginDto } from './dto/login.dto';
+import { RefreshTokenDto } from './dto/refresh-token.dto';
 
 @ApiTags('Authentication')
 @Controller('auth')
@@ -9,6 +11,7 @@ export class AuthController {
   constructor(private authService: AuthService) {}
 
   @Post('login')
+  @Throttle({ default: { limit: 10, ttl: 60000 } })
   @HttpCode(HttpStatus.OK)
   @ApiOperation({ summary: 'Login with email and password' })
   async login(@Body() dto: LoginDto) {
@@ -18,15 +21,15 @@ export class AuthController {
   @Post('refresh')
   @HttpCode(HttpStatus.OK)
   @ApiOperation({ summary: 'Refresh access token' })
-  async refresh(@Body('refreshToken') refreshToken: string) {
-    return this.authService.refresh(refreshToken);
+  async refresh(@Body() dto: RefreshTokenDto) {
+    return this.authService.refresh(dto.refreshToken);
   }
 
   @Post('logout')
   @HttpCode(HttpStatus.OK)
   @ApiOperation({ summary: 'Logout and revoke refresh token' })
-  async logout(@Body('refreshToken') refreshToken: string) {
-    await this.authService.logout(refreshToken);
+  async logout(@Body() dto: RefreshTokenDto) {
+    await this.authService.logout(dto.refreshToken);
     return { ok: true };
   }
 }
\ No newline at end of file
diff --git a/apps/api/src/auth/auth.module.ts b/apps/api/src/auth/auth.module.ts
index 5d33280..ced1668 100644
--- a/apps/api/src/auth/auth.module.ts
+++ b/apps/api/src/auth/auth.module.ts
@@ -5,12 +5,13 @@ import { AuthController } from './auth.controller';
 import { AuthService } from './auth.service';
 import { JwtStrategy } from './strategies/jwt.strategy';
 import { DeviceStrategy } from './strategies/device.strategy';
+import { getJwtSecret } from './jwt-secret';
 
 @Module({
   imports: [
     PassportModule.register({ defaultStrategy: 'jwt' }),
     JwtModule.register({
-      secret: process.env.JWT_SECRET || 'dev-jwt-secret-change-in-production',
+      secret: getJwtSecret(),
       signOptions: { expiresIn: '24h' },
     }),
   ],
diff --git a/apps/api/src/auth/auth.service.ts b/apps/api/src/auth/auth.service.ts
index 2189145..2126b22 100644
--- a/apps/api/src/auth/auth.service.ts
+++ b/apps/api/src/auth/auth.service.ts
@@ -129,33 +129,46 @@ export class AuthService {
       throw new UnauthorizedException({ code: 'venue_mismatch', message: 'Registration code does not match venue' });
     }
 
-    const { rawToken, hash, prefix, expiresAt } = await this.generateDeviceToken();
-    const deviceId = uuidv4();
-
-    // One device per venue — revoke any existing device
-    const existing = await this.prisma.device.findFirst({ where: { venueId, revokedAt: null } });
-    if (existing) {
-      await this.prisma.device.update({
-        where: { id: existing.id },
-        data: { revokedAt: new Date() },
-      });
-    }
-
-    await this.prisma.device.create({
-      data: {
-        id: deviceId,
-        venueId,
-        name,
-        tokenHash: hash,
-        tokenPrefix: prefix,
-        tokenExpiresAt: expiresAt,
-      },
-    });
-
-    await this.prisma.registrationCode.update({
-      where: { id: code.id },
+    // Claim the code atomically so it can only ever be used once
+    const claimed = await this.prisma.registrationCode.updateMany({
+      where: { id: code.id, usedAt: null },
       data: { usedAt: new Date() },
     });
+    if (claimed.count === 0) {
+      throw new UnauthorizedException({ code: 'invalid_registration_code', message: 'Invalid or expired registration code' });
+    }
+
+    const { rawToken, hash, prefix, expiresAt } = await this.generateDeviceToken();
+    let deviceId: string;
+
+    // One device per venue — update existing or create new
+    const existing = await this.prisma.device.findFirst({ where: { venueId } });
+    if (existing) {
+      deviceId = existing.id;
+      await this.prisma.device.update({
+        where: { id: existing.id },
+        data: {
+          name,
+          tokenHash: hash,
+          tokenPrefix: prefix,
+          tokenExpiresAt: expiresAt,
+          revokedAt: null,
+          lastSeenAt: new Date(),
+        },
+      });
+    } else {
+      deviceId = uuidv4();
+      await this.prisma.device.create({
+        data: {
+          id: deviceId,
+          venueId,
+          name,
+          tokenHash: hash,
+          tokenPrefix: prefix,
+          tokenExpiresAt: expiresAt,
+        },
+      });
+    }
 
     await this.auditService.log(venueId, 'device', deviceId, 'device_registered', { deviceName: name });
 
diff --git a/apps/api/src/auth/dto/refresh-token.dto.ts b/apps/api/src/auth/dto/refresh-token.dto.ts
new file mode 100644
index 0000000..dd80ded
--- /dev/null
+++ b/apps/api/src/auth/dto/refresh-token.dto.ts
@@ -0,0 +1,8 @@
+import { IsString } from 'class-validator';
+import { ApiProperty } from '@nestjs/swagger';
+
+export class RefreshTokenDto {
+  @ApiProperty({ example: 'refresh-token-value' })
+  @IsString()
+  refreshToken: string;
+}
\ No newline at end of file
diff --git a/apps/api/src/auth/jwt-secret.ts b/apps/api/src/auth/jwt-secret.ts
new file mode 100644
index 0000000..dde0186
--- /dev/null
+++ b/apps/api/src/auth/jwt-secret.ts
@@ -0,0 +1,20 @@
+import { Logger } from '@nestjs/common';
+
+const DEV_FALLBACK_SECRET = 'dev-jwt-secret-change-in-production';
+
+let warned = false;
+
+export function getJwtSecret(): string {
+  const secret = process.env.JWT_SECRET;
+  if (secret) {
+    return secret;
+  }
+  if (process.env.NODE_ENV === 'production') {
+    throw new Error('JWT_SECRET must be set in production');
+  }
+  if (!warned) {
+    new Logger('Auth').warn('JWT_SECRET is not set — using an insecure development secret');
+    warned = true;
+  }
+  return DEV_FALLBACK_SECRET;
+}
diff --git a/apps/api/src/auth/strategies/jwt.strategy.ts b/apps/api/src/auth/strategies/jwt.strategy.ts
index d1c98c0..b87b712 100644
--- a/apps/api/src/auth/strategies/jwt.strategy.ts
+++ b/apps/api/src/auth/strategies/jwt.strategy.ts
@@ -1,6 +1,7 @@
 import { Injectable, UnauthorizedException } from '@nestjs/common';
 import { PassportStrategy } from '@nestjs/passport';
 import { ExtractJwt, Strategy } from 'passport-jwt';
+import { getJwtSecret } from '../jwt-secret';
 
 @Injectable()
 export class JwtStrategy extends PassportStrategy(Strategy) {
@@ -8,7 +9,7 @@ export class JwtStrategy extends PassportStrategy(Strategy) {
     super({
       jwtFromRequest: ExtractJwt.fromAuthHeaderAsBearerToken(),
       ignoreExpiration: false,
-      secretOrKey: process.env.JWT_SECRET || 'dev-jwt-secret-change-in-production',
+      secretOrKey: getJwtSecret(),
     });
   }
 
diff --git a/apps/api/src/commands/commands.controller.ts b/apps/api/src/commands/commands.controller.ts
index f93a9d0..2d3c5ac 100644
--- a/apps/api/src/commands/commands.controller.ts
+++ b/apps/api/src/commands/commands.controller.ts
@@ -10,17 +10,18 @@ import {
   HttpStatus,
   Req,
 } from '@nestjs/common';
-import { ApiTags, ApiOperation, ApiBearerAuth, ApiQuery } from '@nestjs/swagger';
+import { ApiTags, ApiOperation, ApiBearerAuth, ApiQuery, ApiResponse } from '@nestjs/swagger';
 import { CommandsService } from './commands.service';
 import { DevicesService } from '../devices/devices.service';
 import { JwtAuthGuard } from '../auth/guards/jwt-auth.guard';
 import { RolesGuard } from '../common/guards/roles.guard';
 import { Roles } from '../common/decorators/roles.decorator';
+import { VenueAccessGuard } from '../common/guards/venue-access.guard';
 import { CreateCommandDto } from './dto/create-command.dto';
 
 @ApiTags('Commands')
 @ApiBearerAuth()
-@UseGuards(JwtAuthGuard)
+@UseGuards(JwtAuthGuard, VenueAccessGuard)
 @Controller('venues/:venueId/commands')
 export class CommandsController {
   constructor(
@@ -51,15 +52,16 @@ export class CommandsController {
   ) {
     return this.commandsService.findAll(venueId, {
       status,
-      limit: limit ? parseInt(limit, 10) : 50,
-      offset: offset ? parseInt(offset, 10) : 0,
+      limit: Math.min(Math.max(parseInt(limit ?? '', 10) || 50, 1), 200),
+      offset: Math.max(parseInt(offset ?? '', 10) || 0, 0),
     });
   }
 
   @Post('devices/:deviceId/revoke')
   @UseGuards(RolesGuard)
   @Roles('admin')
-  @ApiOperation({ summary: 'Revoke a device' })
+  @ApiOperation({ summary: 'Revoke a device (admin only)' })
+  @ApiResponse({ status: 200, description: 'Device revoked' })
   async revoke(
     @Param('venueId') venueId: string,
     @Param('deviceId') deviceId: string,
diff --git a/apps/api/src/commands/commands.service.ts b/apps/api/src/commands/commands.service.ts
index 24863cc..dc60d37 100644
--- a/apps/api/src/commands/commands.service.ts
+++ b/apps/api/src/commands/commands.service.ts
@@ -2,6 +2,7 @@ import {
   Injectable,
   NotFoundException,
   BadRequestException,
+  ConflictException,
 } from '@nestjs/common';
 import { v4 as uuidv4 } from 'uuid';
 import { PrismaService } from '../prisma/prisma.service';
@@ -54,6 +55,33 @@ export class CommandsService {
         });
       }
 
+      if (device.revokedAt) {
+        throw new ConflictException({
+          code: 'device_revoked',
+          message: 'The device owning this tab has been revoked',
+        });
+      }
+
+      const snapshot = await tx.openTabSnapshot.findUnique({
+        where: { deviceId_tabId: { deviceId: device.id, tabId: dto.tabId } },
+      });
+      if (snapshot && snapshot.version !== dto.expectedVersion) {
+        throw new ConflictException({
+          code: 'version_mismatch',
+          message: 'The tab has changed since it was loaded. Refresh and try again.',
+        });
+      }
+
+      const alreadyPending = await tx.remoteCommand.findFirst({
+        where: { venueId, targetTabId: dto.tabId, status: 'pending' },
+      });
+      if (alreadyPending) {
+        throw new ConflictException({
+          code: 'command_already_pending',
+          message: 'A command for this tab is already pending',
+        });
+      }
+
       const now = new Date();
       const expiresAt = new Date(now.getTime() + COMMAND_EXPIRY_HOURS * 60 * 60 * 1000);
 
diff --git a/apps/api/src/common/filters/http-exception.filter.ts b/apps/api/src/common/filters/http-exception.filter.ts
index b7ac63d..c85d5e1 100644
--- a/apps/api/src/common/filters/http-exception.filter.ts
+++ b/apps/api/src/common/filters/http-exception.filter.ts
@@ -1,8 +1,10 @@
-import { ExceptionFilter, Catch, ArgumentsHost, HttpException, HttpStatus } from '@nestjs/common';
+import { ExceptionFilter, Catch, ArgumentsHost, HttpException, HttpStatus, Logger } from '@nestjs/common';
 import { Response } from 'express';
 
 @Catch()
 export class HttpExceptionFilter implements ExceptionFilter {
+  private readonly logger = new Logger(HttpExceptionFilter.name);
+
   catch(exception: unknown, host: ArgumentsHost) {
     const ctx = host.switchToHttp();
     const response = ctx.getResponse<Response>();
@@ -31,8 +33,13 @@ export class HttpExceptionFilter implements ExceptionFilter {
           code = resp.code || this.statusToCode(status);
         }
       }
-    } else if (exception instanceof Error) {
-      message = exception.message;
+    } else {
+      // Never leak internal error details (e.g. database errors) to clients
+      const request = ctx.getRequest();
+      this.logger.error(
+        `Unhandled error on ${request?.method} ${request?.url}`,
+        exception instanceof Error ? exception.stack : String(exception),
+      );
     }
 
     response.status(status).json({
diff --git a/apps/api/src/common/guards/venue-access.guard.spec.ts b/apps/api/src/common/guards/venue-access.guard.spec.ts
new file mode 100644
index 0000000..cbebe01
--- /dev/null
+++ b/apps/api/src/common/guards/venue-access.guard.spec.ts
@@ -0,0 +1,28 @@
+import { ExecutionContext, ForbiddenException } from '@nestjs/common';
+import { VenueAccessGuard } from './venue-access.guard';
+
+function contextFor(params: Record<string, string>, user?: { venueId: string }): ExecutionContext {
+  return {
+    switchToHttp: () => ({ getRequest: () => ({ params, user }) }),
+  } as unknown as ExecutionContext;
+}
+
+describe('VenueAccessGuard', () => {
+  const guard = new VenueAccessGuard();
+
+  it('allows routes without a venueId param', () => {
+    expect(guard.canActivate(contextFor({}, { venueId: 'a' }))).toBe(true);
+  });
+
+  it('allows access to the user\'s own venue', () => {
+    expect(guard.canActivate(contextFor({ venueId: 'a' }, { venueId: 'a' }))).toBe(true);
+  });
+
+  it('rejects access to another venue', () => {
+    expect(() => guard.canActivate(contextFor({ venueId: 'b' }, { venueId: 'a' }))).toThrow(ForbiddenException);
+  });
+
+  it('rejects when no user is attached', () => {
+    expect(() => guard.canActivate(contextFor({ venueId: 'a' }))).toThrow(ForbiddenException);
+  });
+});
diff --git a/apps/api/src/common/guards/venue-access.guard.ts b/apps/api/src/common/guards/venue-access.guard.ts
new file mode 100644
index 0000000..ad87d9f
--- /dev/null
+++ b/apps/api/src/common/guards/venue-access.guard.ts
@@ -0,0 +1,23 @@
+import { Injectable, ExecutionContext, CanActivate, ForbiddenException } from '@nestjs/common';
+
+/**
+ * Ensures the authenticated user can only access the venue they belong to.
+ * Must run after JwtAuthGuard so that `request.user` is populated.
+ */
+@Injectable()
+export class VenueAccessGuard implements CanActivate {
+  canActivate(context: ExecutionContext): boolean {
+    const request = context.switchToHttp().getRequest();
+    const venueId = request.params?.venueId;
+
+    if (!venueId) {
+      return true;
+    }
+
+    if (!request.user || request.user.venueId !== venueId) {
+      throw new ForbiddenException({ code: 'venue_forbidden', message: 'You do not have access to this venue' });
+    }
+
+    return true;
+  }
+}
diff --git a/apps/api/src/devices/devices.controller.ts b/apps/api/src/devices/devices.controller.ts
index 36a977f..7a12264 100644
--- a/apps/api/src/devices/devices.controller.ts
+++ b/apps/api/src/devices/devices.controller.ts
@@ -9,7 +9,8 @@ import {
   HttpStatus,
   Req,
 } from '@nestjs/common';
-import { ApiTags, ApiOperation, ApiBearerAuth } from '@nestjs/swagger';
+import { Throttle } from '@nestjs/throttler';
+import { ApiTags, ApiOperation, ApiBearerAuth, ApiResponse } from '@nestjs/swagger';
 import { DevicesService } from './devices.service';
 import { AuthService } from '../auth/auth.service';
 import { JwtAuthGuard } from '../auth/guards/jwt-auth.guard';
@@ -29,7 +30,9 @@ export class DevicesController {
   ) {}
 
   @Post('register')
+  @Throttle({ default: { limit: 10, ttl: 60000 } })
   @ApiOperation({ summary: 'Register a new device' })
+  @ApiResponse({ status: 201, description: 'Device registered successfully' })
   async register(@Body() dto: RegisterDeviceDto) {
     return this.authService.registerDevice(dto.venueId, dto.name, dto.registrationCode);
   }
@@ -37,13 +40,15 @@ export class DevicesController {
   @Post(':deviceId/sync')
   @UseGuards(DeviceAuthGuard)
   @ApiOperation({ summary: 'Sync device state with server' })
+  @ApiResponse({ status: 200, description: 'Sync successful, returns pending commands' })
   async sync(@Param('deviceId') deviceId: string, @Body() dto: SyncDto, @Req() req: any) {
     return this.devicesService.sync(req.user, dto);
   }
 
   @Post(':deviceId/commands/:commandId/ack')
   @UseGuards(DeviceAuthGuard)
-  @ApiOperation({ summary: 'Acknowledge a command' })
+  @ApiOperation({ summary: 'Acknowledge a command result' })
+  @ApiResponse({ status: 200, description: 'Command acknowledged' })
   async ackCommand(
     @Param('deviceId') deviceId: string,
     @Param('commandId') commandId: string,
@@ -54,9 +59,11 @@ export class DevicesController {
   }
 
   @Get('generation-code')
-  @UseGuards(JwtAuthGuard)
-  @ApiOperation({ summary: 'Generate a registration code' })
+  @UseGuards(JwtAuthGuard, RolesGuard)
+  @Roles('admin')
   @ApiBearerAuth()
+  @ApiOperation({ summary: 'Generate a registration code for pairing' })
+  @ApiResponse({ status: 200, description: 'Registration code generated' })
   async generateCode(@Req() req: any) {
     const venueId = req.user.venueId;
     return this.authService.generateRegistrationCode(venueId);
diff --git a/apps/api/src/devices/devices.service.ts b/apps/api/src/devices/devices.service.ts
index 7dcecc9..6bcb1ad 100644
--- a/apps/api/src/devices/devices.service.ts
+++ b/apps/api/src/devices/devices.service.ts
@@ -26,68 +26,75 @@ export class DevicesService {
     }
 
     const now = new Date();
+    const openTabs = dto.openTabs || [];
+    const openTabIds = openTabs.map((t) => t.id);
 
-    // Upsert snapshots and ownership
-    for (const tab of dto.openTabs || []) {
-      await this.prisma.openTabSnapshot.upsert({
-        where: {
-          deviceId_tabId: { deviceId: device.id, tabId: tab.id },
-        },
-        create: {
-          deviceId: device.id,
-          tabId: tab.id,
-          customerName: tab.customerName,
-          version: tab.version,
-          totalInCents: tab.totalInCents,
-          itemCount: tab.itemCount,
-          reportedAt: now,
-        },
-        update: {
-          customerName: tab.customerName,
-          version: tab.version,
-          totalInCents: tab.totalInCents,
-          itemCount: tab.itemCount,
-          reportedAt: now,
-        },
-      });
-
-      // Check if tab was owned by another device
-      const existingOwnership = await this.prisma.tabOwnership.findUnique({
-        where: { venueId_tabId: { venueId: device.venueId, tabId: tab.id } },
-      });
-
-      if (existingOwnership && existingOwnership.deviceId !== device.id) {
-        if (existingOwnership.lastReportedAt < now) {
-          await this.auditService.log(
-            device.venueId,
-            'device',
-            device.id,
-            'snapshot_conflict',
-            { tabId: tab.id, previousDevice: existingOwnership.deviceId, newDevice: device.id },
-          );
-        }
-      }
-
-      await this.prisma.tabOwnership.upsert({
-        where: { venueId_tabId: { venueId: device.venueId, tabId: tab.id } },
-        create: {
-          tabId: tab.id,
-          venueId: device.venueId,
-          deviceId: device.id,
-          lastReportedAt: now,
-        },
-        update: {
-          deviceId: device.id,
-          lastReportedAt: now,
-        },
-      });
+    // Ownership changes are detected up front so audit logging stays outside the transaction
+    const takenOver = await this.prisma.tabOwnership.findMany({
+      where: { venueId: device.venueId, tabId: { in: openTabIds }, deviceId: { not: device.id } },
+    });
+    for (const ownership of takenOver) {
+      await this.auditService.log(
+        device.venueId,
+        'device',
+        device.id,
+        'snapshot_conflict',
+        { tabId: ownership.tabId, previousDevice: ownership.deviceId, newDevice: device.id },
+      );
     }
 
-    // Update lastSeenAt
-    await this.prisma.device.update({
-      where: { id: device.id },
-      data: { lastSeenAt: now },
-    });
+    await this.prisma.$transaction(async (tx) => {
+      // The device reports its full set of open tabs: anything it no longer reports has been closed
+      await tx.tabOwnership.deleteMany({
+        where: { deviceId: device.id, tabId: { notIn: openTabIds } },
+      });
+      await tx.openTabSnapshot.deleteMany({
+        where: { deviceId: device.id, tabId: { notIn: openTabIds } },
+      });
+
+      for (const tab of openTabs) {
+        await tx.openTabSnapshot.upsert({
+          where: {
+            deviceId_tabId: { deviceId: device.id, tabId: tab.id },
+          },
+          create: {
+            deviceId: device.id,
+            tabId: tab.id,
+            customerName: tab.customerName,
+            version: tab.version,
+            totalInCents: tab.totalInCents,
+            itemCount: tab.itemCount,
+            reportedAt: now,
+          },
+          update: {
+            customerName: tab.customerName,
+            version: tab.version,
+            totalInCents: tab.totalInCents,
+            itemCount: tab.itemCount,
+            reportedAt: now,
+          },
+        });
+
+        await tx.tabOwnership.upsert({
+          where: { venueId_tabId: { venueId: device.venueId, tabId: tab.id } },
+          create: {
+            tabId: tab.id,
+            venueId: device.venueId,
+            deviceId: device.id,
+            lastReportedAt: now,
+          },
+          update: {
+            deviceId: device.id,
+            lastReportedAt: now,
+          },
+        });
+      }
+
+      await tx.device.update({
+        where: { id: device.id },
+        data: { lastSeenAt: now },
+      });
+    }, { timeout: 15000 });
 
     // Expire old commands
     await this.prisma.remoteCommand.updateMany({
@@ -99,33 +106,15 @@ export class DevicesService {
       data: { status: 'expired' },
     });
 
-    // Build cursor from timestamp
-    const cursorTimestamp = now.toISOString();
-    const tieBreaker = uuidv4().substring(0, 8);
-    const cursor = Buffer.from(`${cursorTimestamp}:${tieBreaker}`).toString('base64url');
-
-    // Build the Prisma where clause
-    const commandWhere: any = {
+    // The cursor is kept for client compatibility but no longer filters commands: every pending
+    // command is returned on each sync, so a command committed while a sync was in flight can never
+    // be skipped. Devices dedupe by command id and re-ack commands they already processed.
+    const cursor = Buffer.from(`${now.toISOString()}:${uuidv4().substring(0, 8)}`).toString('base64url');
+    const commandWhere = {
       deviceId: device.id,
       status: 'pending',
     };
 
-    // Parse cursor from request if provided — skip filter if cursor is missing or invalid
-    if (dto.cursor) {
-      try {
-        const decoded = Buffer.from(dto.cursor, 'base64url').toString('utf-8');
-        const parts = decoded.split(':');
-        if (parts.length >= 1) {
-          const parsed = new Date(parts[0]);
-          if (!isNaN(parsed.getTime())) {
-            commandWhere.createdAt = { gt: parsed };
-          }
-        }
-      } catch {
-        // Invalid cursor — ignore filter, return all pending commands
-      }
-    }
-
     // Find pending commands for this device
     const commands = await this.prisma.remoteCommand.findMany({
       where: commandWhere,
@@ -182,13 +171,13 @@ export class DevicesService {
       throw new ForbiddenException({ code: 'venue_mismatch', message: 'Command belongs to a different venue' });
     }
 
-    // Idempotent: if already acknowledged with same status, just return ok
-    if (command.status === dto.status && command.acknowledgedAt) {
-      return { ok: true };
+    // Idempotent: the first acknowledgement wins, retries and late duplicates are no-ops
+    if (command.acknowledgedAt) {
+      return { ok: true, status: command.status };
     }
 
-    await this.prisma.remoteCommand.update({
-      where: { id: commandId },
+    const updated = await this.prisma.remoteCommand.updateMany({
+      where: { id: commandId, acknowledgedAt: null },
       data: {
         status: dto.status,
         result: dto.result || null,
@@ -196,6 +185,11 @@ export class DevicesService {
       },
     });
 
+    if (updated.count === 0) {
+      // A concurrent ack got there first
+      return { ok: true };
+    }
+
     await this.auditService.log(
       device.venueId,
       'device',
diff --git a/apps/api/src/devices/dto/sync.dto.ts b/apps/api/src/devices/dto/sync.dto.ts
index 55a00a3..9cd3921 100644
--- a/apps/api/src/devices/dto/sync.dto.ts
+++ b/apps/api/src/devices/dto/sync.dto.ts
@@ -1,9 +1,11 @@
-import { IsString, IsOptional, IsArray, IsInt, Min, IsUUID } from 'class-validator';
+import { IsString, IsOptional, IsArray, IsInt, Min, IsUUID, ValidateNested, ArrayMaxSize, IsNotEmpty } from 'class-validator';
+import { Type } from 'class-transformer';
 import { ApiProperty, ApiPropertyOptional } from '@nestjs/swagger';
 
 class OpenTabDto {
   @ApiProperty({ example: 'local-tab-uuid' })
   @IsString()
+  @IsNotEmpty()
   id: string;
 
   @ApiProperty({ example: 'Jan' })
@@ -38,5 +40,8 @@ export class SyncDto {
 
   @ApiProperty({ type: [OpenTabDto] })
   @IsArray()
+  @ArrayMaxSize(1000)
+  @ValidateNested({ each: true })
+  @Type(() => OpenTabDto)
   openTabs: OpenTabDto[];
 }
\ No newline at end of file
diff --git a/apps/api/src/health.controller.ts b/apps/api/src/health.controller.ts
index 1103bda..a3ec417 100644
--- a/apps/api/src/health.controller.ts
+++ b/apps/api/src/health.controller.ts
@@ -1,26 +1,32 @@
-import { Controller, Get } from '@nestjs/common';
-import { ApiTags, ApiOperation } from '@nestjs/swagger';
+import { Controller, Get, HttpStatus, Res } from '@nestjs/common';
+import { ApiTags, ApiOperation, ApiResponse } from '@nestjs/swagger';
+import { SkipThrottle } from '@nestjs/throttler';
+import { Response } from 'express';
 import { PrismaService } from './prisma/prisma.service';
 
 @ApiTags('Health')
+@SkipThrottle()
 @Controller('health')
 export class HealthController {
   constructor(private prisma: PrismaService) {}
 
   @Get()
   @ApiOperation({ summary: 'Health check' })
-  async check() {
+  @ApiResponse({ status: 200, description: 'Server is healthy' })
+  @ApiResponse({ status: 503, description: 'Database is unreachable' })
+  async check(@Res({ passthrough: true }) res: Response) {
     let dbStatus = 'ok';
     try {
       await this.prisma.$queryRaw`SELECT 1`;
     } catch {
       dbStatus = 'error';
+      res.status(HttpStatus.SERVICE_UNAVAILABLE);
     }
 
     return {
-      status: 'ok',
+      status: dbStatus === 'ok' ? 'ok' : 'degraded',
       database: dbStatus,
       timestamp: new Date().toISOString(),
     };
   }
-}
\ No newline at end of file
+}
diff --git a/apps/api/src/main.ts b/apps/api/src/main.ts
index 0551fe2..3ae6e88 100644
--- a/apps/api/src/main.ts
+++ b/apps/api/src/main.ts
@@ -2,15 +2,25 @@ import { NestFactory } from '@nestjs/core';
 import { ValidationPipe } from '@nestjs/common';
 import { SwaggerModule, DocumentBuilder } from '@nestjs/swagger';
 import helmet from 'helmet';
+import { NestExpressApplication } from '@nestjs/platform-express';
 import { AppModule } from './app.module';
 import { HttpExceptionFilter } from './common/filters/http-exception.filter';
 import { LoggingInterceptor } from './common/interceptors/logging.interceptor';
 
 async function bootstrap() {
-  const app = await NestFactory.create(AppModule);
+  const app = await NestFactory.create<NestExpressApplication>(AppModule);
+
+  // Bulk customer imports can exceed the 100kb default
+  app.useBodyParser('json', { limit: '1mb' });
 
   app.setGlobalPrefix('api/v1');
 
+  // Behind a reverse proxy, trust X-Forwarded-For so rate limiting is per client instead of per proxy.
+  if (process.env.TRUST_PROXY) {
+    const value = process.env.TRUST_PROXY;
+    app.set('trust proxy', /^\d+$/.test(value) ? Number(value) : value === 'true' ? true : value);
+  }
+
   app.use(helmet());
 
   app.enableCors({
diff --git a/apps/api/src/planned-tabs/dto/create-planned-tab.dto.ts b/apps/api/src/planned-tabs/dto/create-planned-tab.dto.ts
new file mode 100644
index 0000000..1535e07
--- /dev/null
+++ b/apps/api/src/planned-tabs/dto/create-planned-tab.dto.ts
@@ -0,0 +1,17 @@
+import { IsString, IsOptional, IsNotEmpty, IsEmail, MaxLength } from 'class-validator';
+import { Transform } from 'class-transformer';
+import { ApiProperty, ApiPropertyOptional } from '@nestjs/swagger';
+
+export class CreatePlannedTabDto {
+  @ApiProperty({ example: 'Jan' })
+  @IsString()
+  @IsNotEmpty()
+  @MaxLength(100)
+  customerName: string;
+
+  @ApiPropertyOptional({ example: 'jan@example.com' })
+  @IsOptional()
+  @Transform(({ value }) => (typeof value === 'string' ? value.trim() || undefined : value))
+  @IsEmail()
+  email?: string;
+}
\ No newline at end of file
diff --git a/apps/api/src/planned-tabs/dto/import-planned-tabs.dto.ts b/apps/api/src/planned-tabs/dto/import-planned-tabs.dto.ts
new file mode 100644
index 0000000..e0d7526
--- /dev/null
+++ b/apps/api/src/planned-tabs/dto/import-planned-tabs.dto.ts
@@ -0,0 +1,33 @@
+import { IsString, IsOptional, IsNotEmpty, IsEmail, MaxLength, IsArray, ArrayMaxSize, ValidateNested, IsIn } from 'class-validator';
+import { Transform, Type } from 'class-transformer';
+import { ApiProperty, ApiPropertyOptional } from '@nestjs/swagger';
+
+export class ImportPlannedTabEntryDto {
+  @ApiProperty({ example: 'Jan Peeters' })
+  @IsString()
+  @IsNotEmpty()
+  @MaxLength(100)
+  customerName: string;
+
+  @ApiPropertyOptional({ example: 'jan@example.com' })
+  @IsOptional()
+  @Transform(({ value }) => (typeof value === 'string' ? value.trim() || undefined : value))
+  @IsEmail()
+  email?: string;
+}
+
+export class ImportPlannedTabsDto {
+  @ApiProperty({ type: [ImportPlannedTabEntryDto] })
+  @IsArray()
+  @ArrayMaxSize(5000)
+  @ValidateNested({ each: true })
+  @Type(() => ImportPlannedTabEntryDto)
+  entries: ImportPlannedTabEntryDto[];
+
+  @ApiProperty({
+    enum: ['merge', 'replace'],
+    description: 'merge adds new names and updates emails; replace also removes names that are not in the import',
+  })
+  @IsIn(['merge', 'replace'])
+  mode: 'merge' | 'replace';
+}
diff --git a/apps/api/src/planned-tabs/dto/update-planned-tab.dto.ts b/apps/api/src/planned-tabs/dto/update-planned-tab.dto.ts
new file mode 100644
index 0000000..b1a41ab
--- /dev/null
+++ b/apps/api/src/planned-tabs/dto/update-planned-tab.dto.ts
@@ -0,0 +1,17 @@
+import { IsString, IsOptional, IsNotEmpty, IsEmail, MaxLength } from 'class-validator';
+import { Transform } from 'class-transformer';
+import { ApiProperty, ApiPropertyOptional } from '@nestjs/swagger';
+
+export class UpdatePlannedTabDto {
+  @ApiProperty({ example: 'Jan' })
+  @IsString()
+  @IsNotEmpty()
+  @MaxLength(100)
+  customerName: string;
+
+  @ApiPropertyOptional({ example: 'jan@example.com' })
+  @IsOptional()
+  @Transform(({ value }) => (typeof value === 'string' ? value.trim() || undefined : value))
+  @IsEmail()
+  email?: string;
+}
\ No newline at end of file
diff --git a/apps/api/src/planned-tabs/planned-tabs.controller.ts b/apps/api/src/planned-tabs/planned-tabs.controller.ts
index 0a6a1c2..44e7db8 100644
--- a/apps/api/src/planned-tabs/planned-tabs.controller.ts
+++ b/apps/api/src/planned-tabs/planned-tabs.controller.ts
@@ -1,11 +1,17 @@
-import { Controller, Get, Post, Put, Delete, Param, Body, UseGuards } from '@nestjs/common';
+import { Controller, Get, Post, Put, Delete, Param, Body, UseGuards, HttpCode, HttpStatus } from '@nestjs/common';
 import { ApiTags, ApiOperation, ApiBearerAuth } from '@nestjs/swagger';
 import { JwtAuthGuard } from '../auth/guards/jwt-auth.guard';
+import { VenueAccessGuard } from '../common/guards/venue-access.guard';
+import { RolesGuard } from '../common/guards/roles.guard';
+import { Roles } from '../common/decorators/roles.decorator';
 import { PlannedTabsService } from './planned-tabs.service';
+import { CreatePlannedTabDto } from './dto/create-planned-tab.dto';
+import { UpdatePlannedTabDto } from './dto/update-planned-tab.dto';
+import { ImportPlannedTabsDto } from './dto/import-planned-tabs.dto';
 
 @ApiTags('Planned Tabs')
 @ApiBearerAuth()
-@UseGuards(JwtAuthGuard)
+@UseGuards(JwtAuthGuard, VenueAccessGuard, RolesGuard)
 @Controller('venues/:venueId/planned-tabs')
 export class PlannedTabsController {
   constructor(private service: PlannedTabsService) {}
@@ -17,18 +23,29 @@ export class PlannedTabsController {
   }
 
   @Post()
+  @Roles('admin')
   @ApiOperation({ summary: 'Add a planned tab name' })
-  async create(@Param('venueId') venueId: string, @Body() dto: { customerName: string }) {
-    return this.service.create(venueId, dto.customerName);
+  async create(@Param('venueId') venueId: string, @Body() dto: CreatePlannedTabDto) {
+    return this.service.create(venueId, dto.customerName, dto.email);
+  }
+
+  @Post('import')
+  @Roles('admin')
+  @HttpCode(HttpStatus.OK)
+  @ApiOperation({ summary: 'Bulk import planned tab names (e.g. from an Excel file)' })
+  async import(@Param('venueId') venueId: string, @Body() dto: ImportPlannedTabsDto) {
+    return this.service.import(venueId, dto.entries, dto.mode);
   }
 
   @Put(':id')
+  @Roles('admin')
   @ApiOperation({ summary: 'Rename a planned tab' })
-  async update(@Param('venueId') venueId: string, @Param('id') id: string, @Body() dto: { customerName: string }) {
-    return this.service.update(venueId, id, dto.customerName);
+  async update(@Param('venueId') venueId: string, @Param('id') id: string, @Body() dto: UpdatePlannedTabDto) {
+    return this.service.update(venueId, id, dto.customerName, dto.email);
   }
 
   @Delete(':id')
+  @Roles('admin')
   @ApiOperation({ summary: 'Remove a planned tab' })
   async remove(@Param('venueId') venueId: string, @Param('id') id: string) {
     return this.service.remove(venueId, id);
diff --git a/apps/api/src/planned-tabs/planned-tabs.service.spec.ts b/apps/api/src/planned-tabs/planned-tabs.service.spec.ts
new file mode 100644
index 0000000..8415829
--- /dev/null
+++ b/apps/api/src/planned-tabs/planned-tabs.service.spec.ts
@@ -0,0 +1,77 @@
+import { PlannedTabsService } from './planned-tabs.service';
+
+type Row = { id: string; venueId: string; customerName: string; email: string | null; position: number };
+
+function createService(initial: Omit<Row, 'venueId'>[]) {
+  let rows: Row[] = initial.map((r) => ({ ...r, venueId: 'v1' }));
+  const tx = {
+    plannedTab: {
+      findMany: jest.fn(async () => [...rows].sort((a, b) => a.position - b.position)),
+      create: jest.fn(async ({ data }: { data: Row }) => {
+        rows.push(data);
+        return data;
+      }),
+      update: jest.fn(async ({ where, data }: { where: { id: string }; data: Partial<Row> }) => {
+        const row = rows.find((r) => r.id === where.id)!;
+        Object.assign(row, data);
+        return row;
+      }),
+      deleteMany: jest.fn(async ({ where }: { where: { id: { in: string[] } } }) => {
+        const before = rows.length;
+        rows = rows.filter((r) => !where.id.in.includes(r.id));
+        return { count: before - rows.length };
+      }),
+    },
+  };
+  const prisma = { $transaction: (fn: (t: typeof tx) => unknown) => fn(tx) };
+  const service = new PlannedTabsService(prisma as any);
+  return { service, rows: () => rows };
+}
+
+describe('PlannedTabsService.import', () => {
+  it('adds new names, keeps existing spelling and only fills in emails', async () => {
+    const { service, rows } = createService([
+      { id: 'a', customerName: 'Jan Peeters', email: null, position: 0 },
+      { id: 'b', customerName: 'Els', email: 'els@example.com', position: 1 },
+    ]);
+
+    const result = await service.import('v1', [
+      { customerName: '  jan   peeters ', email: 'jan@example.com' },
+      { customerName: 'Els' },
+      { customerName: 'Piet' },
+    ], 'merge');
+
+    expect(result).toEqual({ created: 1, updated: 1, unchanged: 1, removed: 0 });
+    expect(rows().find((r) => r.id === 'a')).toMatchObject({ customerName: 'Jan Peeters', email: 'jan@example.com' });
+    expect(rows().find((r) => r.id === 'b')?.email).toBe('els@example.com');
+    expect(rows().find((r) => r.customerName === 'Piet')?.position).toBe(2);
+  });
+
+  it('collapses duplicate names within the import', async () => {
+    const { service, rows } = createService([]);
+
+    const result = await service.import('v1', [
+      { customerName: 'Piet', email: 'piet@example.com' },
+      { customerName: 'PIET' },
+    ], 'merge');
+
+    expect(result.created).toBe(1);
+    expect(rows()).toHaveLength(1);
+    expect(rows()[0].email).toBe('piet@example.com');
+  });
+
+  it('removes names missing from the import only in replace mode', async () => {
+    const initial = [
+      { id: 'a', customerName: 'Jan', email: null, position: 0 },
+      { id: 'b', customerName: 'Els', email: null, position: 1 },
+    ];
+
+    const merge = createService(initial);
+    expect((await merge.service.import('v1', [{ customerName: 'Jan' }], 'merge')).removed).toBe(0);
+    expect(merge.rows()).toHaveLength(2);
+
+    const replace = createService(initial);
+    expect((await replace.service.import('v1', [{ customerName: 'jan' }], 'replace')).removed).toBe(1);
+    expect(replace.rows().map((r) => r.customerName)).toEqual(['Jan']);
+  });
+});
diff --git a/apps/api/src/planned-tabs/planned-tabs.service.ts b/apps/api/src/planned-tabs/planned-tabs.service.ts
index 78d4570..3875b0f 100644
--- a/apps/api/src/planned-tabs/planned-tabs.service.ts
+++ b/apps/api/src/planned-tabs/planned-tabs.service.ts
@@ -1,4 +1,4 @@
-import { Injectable, NotFoundException, ConflictException } from '@nestjs/common';
+import { Injectable, NotFoundException, ConflictException, BadRequestException } from '@nestjs/common';
 import { PrismaService } from '../prisma/prisma.service';
 import { v4 as uuidv4 } from 'uuid';
 
@@ -10,14 +10,14 @@ export class PlannedTabsService {
     const tabs = await this.prisma.plannedTab.findMany({
       where: { venueId },
       orderBy: { position: 'asc' },
-      select: { id: true, customerName: true, position: true, createdAt: true },
+      select: { id: true, customerName: true, email: true, position: true, createdAt: true },
     });
     return { plannedTabs: tabs };
   }
 
-  async create(venueId: string, customerName: string) {
+  async create(venueId: string, customerName: string, email?: string) {
     const name = customerName.trim();
-    if (!name) throw new NotFoundException({ code: 'name_required', message: 'Customer name is required' });
+    if (!name) throw new BadRequestException({ code: 'name_required', message: 'Customer name is required' });
 
     // Check for duplicate
     const existing = await this.prisma.plannedTab.findUnique({
@@ -38,30 +38,90 @@ export class PlannedTabsService {
         id: uuidv4(),
         venueId,
         customerName: name,
+        email: email?.trim() || null,
         position: (last?.position ?? -1) + 1,
       },
-      select: { id: true, customerName: true, position: true, createdAt: true },
+      select: { id: true, customerName: true, email: true, position: true, createdAt: true },
     });
 
     return tab;
   }
 
-  async update(venueId: string, id: string, customerName: string) {
+  async update(venueId: string, id: string, customerName: string, email?: string) {
     const name = customerName.trim();
-    if (!name) throw new NotFoundException({ code: 'name_required', message: 'Customer name is required' });
+    if (!name) throw new BadRequestException({ code: 'name_required', message: 'Customer name is required' });
 
     const tab = await this.prisma.plannedTab.findFirst({ where: { id, venueId } });
     if (!tab) throw new NotFoundException({ code: 'not_found', message: 'Planned tab not found' });
 
+    const duplicate = await this.prisma.plannedTab.findUnique({
+      where: { venueId_customerName: { venueId, customerName: name } },
+    });
+    if (duplicate && duplicate.id !== id) {
+      throw new ConflictException({ code: 'name_exists', message: 'This customer name already exists' });
+    }
+
     const result = await this.prisma.plannedTab.update({
       where: { id },
-      data: { customerName: name },
-      select: { id: true, customerName: true, position: true, createdAt: true },
+      data: { customerName: name, email: email?.trim() || null },
+      select: { id: true, customerName: true, email: true, position: true, createdAt: true },
     });
 
     return result;
   }
 
+  /**
+   * Bulk import of the customer list (e.g. from the client's Excel file).
+   * Names match case-insensitively and existing spelling is kept, because the terminal matches
+   * planned names to tabs exactly and a respelled name would open a second tab.
+   * A missing email in the import never clears an existing one.
+   */
+  async import(venueId: string, entries: { customerName: string; email?: string }[], mode: 'merge' | 'replace') {
+    const incoming = new Map<string, { customerName: string; email?: string }>();
+    for (const entry of entries) {
+      const customerName = entry.customerName.trim().replace(/\s+/g, ' ');
+      if (!customerName) continue;
+      const key = customerName.toLowerCase();
+      const previous = incoming.get(key);
+      incoming.set(key, { customerName, email: entry.email || previous?.email });
+    }
+
+    return this.prisma.$transaction(async (tx) => {
+      const existing = await tx.plannedTab.findMany({ where: { venueId }, orderBy: { position: 'asc' } });
+      const existingByKey = new Map(existing.map((t) => [t.customerName.toLowerCase(), t]));
+      let nextPosition = (existing[existing.length - 1]?.position ?? -1) + 1;
+
+      let created = 0;
+      let updated = 0;
+      let unchanged = 0;
+      let removed = 0;
+
+      for (const [key, entry] of incoming) {
+        const current = existingByKey.get(key);
+        if (!current) {
+          await tx.plannedTab.create({
+            data: { id: uuidv4(), venueId, customerName: entry.customerName, email: entry.email ?? null, position: nextPosition++ },
+          });
+          created++;
+        } else if (entry.email && entry.email !== current.email) {
+          await tx.plannedTab.update({ where: { id: current.id }, data: { email: entry.email } });
+          updated++;
+        } else {
+          unchanged++;
+        }
+      }
+
+      if (mode === 'replace') {
+        const toRemove = existing.filter((t) => !incoming.has(t.customerName.toLowerCase())).map((t) => t.id);
+        if (toRemove.length > 0) {
+          removed = (await tx.plannedTab.deleteMany({ where: { id: { in: toRemove } } })).count;
+        }
+      }
+
+      return { created, updated, unchanged, removed };
+    }, { timeout: 30000 });
+  }
+
   async remove(venueId: string, id: string) {
     const tab = await this.prisma.plannedTab.findFirst({ where: { id, venueId } });
     if (!tab) throw new NotFoundException({ code: 'not_found', message: 'Planned tab not found' });
diff --git a/apps/api/src/reminders/reminders.controller.ts b/apps/api/src/reminders/reminders.controller.ts
new file mode 100644
index 0000000..5906831
--- /dev/null
+++ b/apps/api/src/reminders/reminders.controller.ts
@@ -0,0 +1,51 @@
+import { Controller, Get, Post, Param, UseGuards, Req } from '@nestjs/common';
+import { ApiTags, ApiOperation, ApiBearerAuth, ApiResponse } from '@nestjs/swagger';
+import { JwtAuthGuard } from '../auth/guards/jwt-auth.guard';
+import { RolesGuard } from '../common/guards/roles.guard';
+import { Roles } from '../common/decorators/roles.decorator';
+import { VenueAccessGuard } from '../common/guards/venue-access.guard';
+import { RemindersService } from './reminders.service';
+
+@ApiTags('Reminders')
+@ApiBearerAuth()
+@UseGuards(JwtAuthGuard, VenueAccessGuard)
+@Controller('venues/:venueId/reminders')
+export class RemindersController {
+  constructor(private service: RemindersService) {}
+
+  @Get('candidates')
+  @ApiOperation({ summary: 'List tabs eligible for payment reminders' })
+  @ApiResponse({ status: 200, description: 'List of eligible tabs with customer email and amount' })
+  async listCandidates(@Param('venueId') venueId: string) {
+    return this.service.listCandidates(venueId);
+  }
+
+  @Post('send')
+  @ApiOperation({ summary: 'Send payment reminders via Resend' })
+  @ApiResponse({ status: 201, description: 'Reminders sent' })
+  @ApiResponse({ status: 400, description: 'Resend not configured' })
+  async send(@Param('venueId') venueId: string, @Req() req: any) {
+    return this.service.sendReminders(venueId, req.user?.email || 'unknown');
+  }
+
+  @Get()
+  @ApiOperation({ summary: 'Get reminder history' })
+  @ApiResponse({ status: 200, description: 'List of previously sent reminders' })
+  async history(@Param('venueId') venueId: string) {
+    return this.service.history(venueId);
+  }
+
+  @Post('test/:plannedTabId')
+  @UseGuards(RolesGuard)
+  @Roles('admin')
+  @ApiOperation({ summary: 'Send a test email to a planned customer (admin only)' })
+  @ApiResponse({ status: 201, description: 'Test email sent' })
+  @ApiResponse({ status: 400, description: 'Resend not configured or customer has no email' })
+  @ApiResponse({ status: 404, description: 'Planned customer not found' })
+  async sendTest(
+    @Param('venueId') venueId: string,
+    @Param('plannedTabId') plannedTabId: string,
+  ) {
+    return this.service.sendTestEmail(venueId, plannedTabId);
+  }
+}
\ No newline at end of file
diff --git a/apps/api/src/reminders/reminders.module.ts b/apps/api/src/reminders/reminders.module.ts
new file mode 100644
index 0000000..90d4af0
--- /dev/null
+++ b/apps/api/src/reminders/reminders.module.ts
@@ -0,0 +1,9 @@
+import { Module } from '@nestjs/common';
+import { RemindersController } from './reminders.controller';
+import { RemindersService } from './reminders.service';
+
+@Module({
+  controllers: [RemindersController],
+  providers: [RemindersService],
+})
+export class RemindersModule {}
\ No newline at end of file
diff --git a/apps/api/src/reminders/reminders.service.ts b/apps/api/src/reminders/reminders.service.ts
new file mode 100644
index 0000000..9eea528
--- /dev/null
+++ b/apps/api/src/reminders/reminders.service.ts
@@ -0,0 +1,204 @@
+import { Injectable, BadRequestException, NotFoundException } from '@nestjs/common';
+import { PrismaService } from '../prisma/prisma.service';
+
+// Tabs stay open per customer (closing only settles them), so a customer can be reminded again
+// once this many days have passed since their last reminder.
+const REMINDER_COOLDOWN_DAYS = 7;
+
+function escapeHtml(value: string): string {
+  return value
+    .replace(/&/g, '&amp;')
+    .replace(/</g, '&lt;')
+    .replace(/>/g, '&gt;')
+    .replace(/"/g, '&quot;')
+    .replace(/'/g, '&#39;');
+}
+
+@Injectable()
+export class RemindersService {
+  private resendApiKey: string;
+  private fromEmail: string;
+
+  constructor(private prisma: PrismaService) {
+    this.resendApiKey = process.env.RESEND_API_KEY || '';
+    this.fromEmail = process.env.RESEND_FROM_EMAIL || 'KoolTab <onboarding@resend.dev>';
+  }
+
+  async listCandidates(venueId: string) {
+    const ownerships = await this.prisma.tabOwnership.findMany({
+      where: { venueId },
+    });
+
+    // Only the owning device's snapshot is authoritative for a tab
+    const snapshots = ownerships.length === 0 ? [] : await this.prisma.openTabSnapshot.findMany({
+      where: {
+        OR: ownerships.map((o) => ({ deviceId: o.deviceId, tabId: o.tabId })),
+      },
+    });
+    const latestByTab = new Map(snapshots.map((s) => [s.tabId, s]));
+
+    const emailMap = new Map<string, string>();
+    try {
+      const plannedTabs = await this.prisma.plannedTab.findMany({
+        where: { venueId, email: { not: null } },
+        select: { customerName: true, email: true },
+      });
+      for (const pt of plannedTabs) {
+        if (pt.email) emailMap.set(pt.customerName.toLowerCase(), pt.email);
+      }
+    } catch {
+      // email column may not exist yet if migration hasn't been applied
+    }
+
+    let sentTabIds = new Set<string>();
+    try {
+      const alreadySent = await this.prisma.tabReminder.findMany({
+        where: { venueId, sentAt: { gt: new Date(Date.now() - REMINDER_COOLDOWN_DAYS * 24 * 60 * 60 * 1000) } },
+        select: { tabId: true },
+      });
+      sentTabIds = new Set(alreadySent.map((r) => r.tabId));
+    } catch {
+      // Table may not exist yet if migration hasn't been applied
+    }
+
+    const candidates = [];
+    for (const snap of latestByTab.values()) {
+      if (snap.totalInCents <= 0) continue;
+      if (sentTabIds.has(snap.tabId)) continue;
+      const email = emailMap.get(snap.customerName.toLowerCase());
+      if (!email) continue;
+      candidates.push({
+        tabId: snap.tabId,
+        customerName: snap.customerName,
+        email,
+        amountInCents: snap.totalInCents,
+        itemCount: snap.itemCount,
+      });
+    }
+
+    return { candidates };
+  }
+
+  async sendReminders(venueId: string, requestorEmail: string) {
+    const { candidates } = await this.listCandidates(venueId);
+
+    if (candidates.length === 0) {
+      return { sent: 0, message: 'No candidates to remind' };
+    }
+
+    if (!this.resendApiKey) {
+      throw new BadRequestException({
+        code: 'resend_not_configured',
+        message: 'Resend API key is not configured. Set RESEND_API_KEY environment variable.',
+      });
+    }
+
+    let sent = 0;
+    const errors: { customerName: string; error: string }[] = [];
+
+    for (const candidate of candidates) {
+      try {
+        const res = await fetch('https://api.resend.com/emails', {
+          method: 'POST',
+          headers: {
+            'Content-Type': 'application/json',
+            Authorization: `Bearer ${this.resendApiKey}`,
+          },
+          body: JSON.stringify({
+            from: this.fromEmail,
+            to: candidate.email,
+            subject: `Payment reminder for your tab at the bar`,
+            html: `<p>Hi ${escapeHtml(candidate.customerName)},</p>
+<p>This is a friendly reminder that you have an open tab of <strong>&euro;${(candidate.amountInCents / 100).toFixed(2)}</strong> (${candidate.itemCount} item${candidate.itemCount !== 1 ? 's' : ''}).</p>
+<p>Please settle your tab at the bar at your earliest convenience.</p>
+<p>Thank you!</p>`,
+          }),
+        });
+
+        if (!res.ok) {
+          const errBody = await res.text();
+          errors.push({ customerName: candidate.customerName, error: errBody });
+          continue;
+        }
+
+        await this.prisma.tabReminder.create({
+          data: {
+            venueId,
+            tabId: candidate.tabId,
+            customerName: candidate.customerName,
+            email: candidate.email,
+            amountInCents: candidate.amountInCents,
+          },
+        });
+
+        sent++;
+      } catch (err: any) {
+        errors.push({ customerName: candidate.customerName, error: err.message });
+      }
+    }
+
+    return { sent, total: candidates.length, errors: errors.length > 0 ? errors : undefined };
+  }
+
+  async history(venueId: string) {
+    try {
+      const reminders = await this.prisma.tabReminder.findMany({
+        where: { venueId },
+        orderBy: { sentAt: 'desc' },
+        take: 100,
+      });
+      return { reminders };
+    } catch {
+      return { reminders: [] };
+    }
+  }
+
+  async sendTestEmail(venueId: string, plannedTabId: string) {
+    if (!this.resendApiKey) {
+      throw new BadRequestException({
+        code: 'resend_not_configured',
+        message: 'Resend API key is not configured. Set RESEND_API_KEY environment variable.',
+      });
+    }
+
+    const tab = await this.prisma.plannedTab.findFirst({
+      where: { id: plannedTabId, venueId },
+    });
+
+    if (!tab) {
+      throw new NotFoundException({ code: 'not_found', message: 'Planned customer not found' });
+    }
+
+    if (!tab.email) {
+      throw new BadRequestException({ code: 'no_email', message: 'This customer has no email address set' });
+    }
+
+    const res = await fetch('https://api.resend.com/emails', {
+      method: 'POST',
+      headers: {
+        'Content-Type': 'application/json',
+        Authorization: `Bearer ${this.resendApiKey}`,
+      },
+      body: JSON.stringify({
+        from: this.fromEmail,
+        to: tab.email,
+        subject: `Test email from KoolTab`,
+        html: `<p>Hi ${escapeHtml(tab.customerName)},</p>
+<p>This is a test email from KoolTab to verify that email reminders are working correctly.</p>
+<p>If you received this, the email configuration is working!</p>
+<hr>
+<p style="color: #888; font-size: 12px;">This is a test — no action needed.</p>`,
+      }),
+    });
+
+    if (!res.ok) {
+      const errBody = await res.text();
+      throw new BadRequestException({
+        code: 'email_failed',
+        message: `Failed to send test email: ${errBody}`,
+      });
+    }
+
+    return { ok: true, email: tab.email, customerName: tab.customerName };
+  }
+}
\ No newline at end of file
diff --git a/apps/api/src/tabs/tabs.controller.ts b/apps/api/src/tabs/tabs.controller.ts
index e8a81aa..58ecc82 100644
--- a/apps/api/src/tabs/tabs.controller.ts
+++ b/apps/api/src/tabs/tabs.controller.ts
@@ -2,10 +2,11 @@ import { Controller, Get, Param, UseGuards } from '@nestjs/common';
 import { ApiTags, ApiOperation, ApiBearerAuth } from '@nestjs/swagger';
 import { TabsService } from './tabs.service';
 import { JwtAuthGuard } from '../auth/guards/jwt-auth.guard';
+import { VenueAccessGuard } from '../common/guards/venue-access.guard';
 
 @ApiTags('Tabs')
 @ApiBearerAuth()
-@UseGuards(JwtAuthGuard)
+@UseGuards(JwtAuthGuard, VenueAccessGuard)
 @Controller('venues/:venueId/tabs')
 export class TabsController {
   constructor(private tabsService: TabsService) {}
diff --git a/apps/api/src/tabs/tabs.service.ts b/apps/api/src/tabs/tabs.service.ts
index 46e19d5..8ecacc6 100644
--- a/apps/api/src/tabs/tabs.service.ts
+++ b/apps/api/src/tabs/tabs.service.ts
@@ -15,12 +15,16 @@ export class TabsService {
       },
     });
 
+    const snapshots = await this.prisma.openTabSnapshot.findMany({
+      where: {
+        OR: ownerships.map((o) => ({ deviceId: o.deviceId, tabId: o.tabId })),
+      },
+    });
+    const snapshotByKey = new Map(snapshots.map((s) => [`${s.deviceId}:${s.tabId}`, s]));
+
     const tabs = [];
     for (const ownership of ownerships) {
-      const snapshot = await this.prisma.openTabSnapshot.findFirst({
-        where: { tabId: ownership.tabId, deviceId: ownership.deviceId },
-        orderBy: { reportedAt: 'desc' },
-      });
+      const snapshot = snapshotByKey.get(`${ownership.deviceId}:${ownership.tabId}`);
 
       if (snapshot) {
         tabs.push({
diff --git a/apps/api/src/venues/dto/create-user.dto.ts b/apps/api/src/venues/dto/create-user.dto.ts
new file mode 100644
index 0000000..a1008bb
--- /dev/null
+++ b/apps/api/src/venues/dto/create-user.dto.ts
@@ -0,0 +1,23 @@
+import { IsString, IsEmail, IsIn, MinLength, IsNotEmpty } from 'class-validator';
+import { ApiProperty } from '@nestjs/swagger';
+
+export class CreateUserDto {
+  @ApiProperty({ example: 'user@example.com' })
+  @IsEmail()
+  email: string;
+
+  @ApiProperty({ example: 'SecurePass123!' })
+  @IsString()
+  @MinLength(6)
+  password: string;
+
+  @ApiProperty({ example: 'John Doe' })
+  @IsString()
+  @IsNotEmpty()
+  name: string;
+
+  @ApiProperty({ example: 'viewer', enum: ['admin', 'viewer'] })
+  @IsString()
+  @IsIn(['admin', 'viewer'])
+  role: string;
+}
\ No newline at end of file
diff --git a/apps/api/src/venues/venues.controller.ts b/apps/api/src/venues/venues.controller.ts
index 0d79303..98dc1e4 100644
--- a/apps/api/src/venues/venues.controller.ts
+++ b/apps/api/src/venues/venues.controller.ts
@@ -4,8 +4,10 @@ import { VenuesService } from './venues.service';
 import { JwtAuthGuard } from '../auth/guards/jwt-auth.guard';
 import { RolesGuard } from '../common/guards/roles.guard';
 import { Roles } from '../common/decorators/roles.decorator';
+import { VenueAccessGuard } from '../common/guards/venue-access.guard';
 import { AuthService } from '../auth/auth.service';
 import { PrismaService } from '../prisma/prisma.service';
+import { CreateUserDto } from './dto/create-user.dto';
 
 @ApiTags('Venues')
 @Controller('venues')
@@ -24,7 +26,7 @@ export class VenuesController {
 
   @Get(':venueId')
   @ApiBearerAuth()
-  @UseGuards(JwtAuthGuard)
+  @UseGuards(JwtAuthGuard, VenueAccessGuard)
   @ApiOperation({ summary: 'Get venue by ID' })
   async findOne(@Param('venueId') venueId: string) {
     return this.venuesService.findOne(venueId);
@@ -32,7 +34,7 @@ export class VenuesController {
 
   @Get(':venueId/users')
   @ApiBearerAuth()
-  @UseGuards(JwtAuthGuard, RolesGuard)
+  @UseGuards(JwtAuthGuard, VenueAccessGuard, RolesGuard)
   @Roles('admin')
   @ApiOperation({ summary: 'List users for a venue' })
   async findUsers(@Param('venueId') venueId: string) {
@@ -46,19 +48,19 @@ export class VenuesController {
 
   @Post(':venueId/users')
   @ApiBearerAuth()
-  @UseGuards(JwtAuthGuard, RolesGuard)
+  @UseGuards(JwtAuthGuard, VenueAccessGuard, RolesGuard)
   @Roles('admin')
   @ApiOperation({ summary: 'Create a new user for the venue' })
   async createUser(
     @Param('venueId') venueId: string,
-    @Body() dto: { email: string; password: string; name: string; role: string },
+    @Body() dto: CreateUserDto,
   ) {
     return this.authService.createUser(venueId, dto.email, dto.password, dto.name, dto.role);
   }
 
   @Get(':venueId/devices')
   @ApiBearerAuth()
-  @UseGuards(JwtAuthGuard)
+  @UseGuards(JwtAuthGuard, VenueAccessGuard)
   @ApiOperation({ summary: 'Get venue device info' })
   async findDevices(@Param('venueId') venueId: string) {
     const device = await this.prisma.device.findFirst({
diff --git a/apps/dashboard/package.json b/apps/dashboard/package.json
index 9fab7a9..2895780 100644
--- a/apps/dashboard/package.json
+++ b/apps/dashboard/package.json
@@ -32,6 +32,7 @@
     "react-dom": "^18.2.0",
     "react-hook-form": "^7.49.0",
     "tailwind-merge": "^2.2.1",
+    "xlsx": "https://cdn.sheetjs.com/xlsx-0.20.3/xlsx-0.20.3.tgz",
     "zod": "^3.22.4"
   },
   "devDependencies": {
diff --git a/apps/dashboard/src/app/dashboard/layout.tsx b/apps/dashboard/src/app/dashboard/layout.tsx
index 76a0e83..815b740 100644
--- a/apps/dashboard/src/app/dashboard/layout.tsx
+++ b/apps/dashboard/src/app/dashboard/layout.tsx
@@ -12,18 +12,22 @@ import {
   LogOut,
   Menu,
   X,
+  Bell,
 } from 'lucide-react';
 import { Button } from '@/components/ui/button';
 import { cn } from '@/lib/cn';
+import { useLang } from '@/lib/i18n';
+import { LanguageSelector } from '@/components/language-selector';
 import { authApi, api } from '@/lib/api/client';
 import { toast } from '@/components/ui/toast';
 
 const navItems = [
-  { href: '/dashboard', label: 'Overview', icon: LayoutDashboard, neededRole: 'viewer' },
-  { href: '/dashboard/tabs', label: 'Open Tabs', icon: ClipboardList, neededRole: 'viewer' },
-  { href: '/dashboard/users', label: 'Users', icon: Monitor, neededRole: 'admin' },
-  { href: '/dashboard/commands', label: 'Command History', icon: Terminal, neededRole: 'viewer' },
-  { href: '/dashboard/settings', label: 'Settings', icon: Settings, neededRole: 'viewer' },
+  { href: '/dashboard', key: 'nav.overview', icon: LayoutDashboard, adminOnly: false },
+  { href: '/dashboard/tabs', key: 'nav.tabs', icon: ClipboardList, adminOnly: false },
+  { href: '/dashboard/reminders', key: 'nav.reminders', icon: Bell, adminOnly: false },
+  { href: '/dashboard/users', key: 'nav.users', icon: Monitor, adminOnly: true },
+  { href: '/dashboard/commands', key: 'nav.commands', icon: Terminal, adminOnly: false },
+  { href: '/dashboard/settings', key: 'nav.settings', icon: Settings, adminOnly: false },
 ];
 
 export default function DashboardLayout({
@@ -36,6 +40,7 @@ export default function DashboardLayout({
   const [sidebarOpen, setSidebarOpen] = useState(false);
   const [user, setUser] = useState<{ name: string; email: string; role: string; venueId: string } | null>(null);
   const [venue, setVenue] = useState<{ name: string } | null>(null);
+  const { t } = useLang();
 
   useEffect(() => {
     // Check auth
@@ -111,7 +116,7 @@ export default function DashboardLayout({
               const Icon = item.icon;
               const active = pathname === item.href;
 
-              if (item.neededRole === 'admin' && user?.role !== 'admin') {
+              if (item.adminOnly && user?.role !== 'admin') {
                 return null;
               }
 
@@ -128,13 +133,14 @@ export default function DashboardLayout({
                   )}
                 >
                   <Icon className="h-4 w-4" />
-                  {item.label}
+                  {t(item.key)}
                 </Link>
               );
             })}
           </nav>
 
           <div className="p-4 border-t">
+            <LanguageSelector />
             {user && (
               <div className="mb-3 text-sm">
                 <p className="font-medium truncate">{user.name}</p>
@@ -147,7 +153,7 @@ export default function DashboardLayout({
               onClick={handleLogout}
             >
               <LogOut className="h-4 w-4" />
-              Logout
+              {t('nav.logout')}
             </Button>
           </div>
         </div>
diff --git a/apps/dashboard/src/app/dashboard/reminders/page.tsx b/apps/dashboard/src/app/dashboard/reminders/page.tsx
new file mode 100644
index 0000000..36438bd
--- /dev/null
+++ b/apps/dashboard/src/app/dashboard/reminders/page.tsx
@@ -0,0 +1,216 @@
+'use client';
+
+import { useQuery, useMutation, useQueryClient } from '@tanstack/react-query';
+import { useEffect, useState } from 'react';
+import { useRouter } from 'next/navigation';
+import { remindersApi } from '@/lib/api/client';
+import { PageHeader } from '@/components/page-header';
+import { Card, CardContent, CardHeader, CardTitle } from '@/components/ui/card';
+import { Table, TableBody, TableCell, TableHead, TableHeader, TableRow } from '@/components/ui/table';
+import { Button } from '@/components/ui/button';
+import { Badge } from '@/components/ui/badge';
+import { Dialog, DialogContent, DialogHeader, DialogTitle, DialogDescription, DialogFooter } from '@/components/ui/dialog';
+import { EmptyState } from '@/components/empty-state';
+import { LoadingState } from '@/components/loading-state';
+import { ErrorState } from '@/components/error-state';
+import { toast } from '@/components/ui/toast';
+import { formatCents, formatRelativeTime } from '@/lib/utils';
+import { useLang } from '@/lib/i18n';
+import { Send, History } from 'lucide-react';
+
+export default function RemindersPage() {
+  const router = useRouter();
+  const queryClient = useQueryClient();
+  const { t } = useLang();
+  const [venueId, setVenueId] = useState<string | null>(null);
+  const [sendDialogOpen, setSendDialogOpen] = useState(false);
+  const [showHistory, setShowHistory] = useState(false);
+
+  useEffect(() => {
+    const cookie = document.cookie.split('; ').find(row => row.startsWith('access_token='));
+    if (!cookie) { router.push('/login'); return; }
+    const payload = JSON.parse(atob(cookie.split('.')[1]));
+    setVenueId(payload.venueId);
+  }, [router]);
+
+  const candidatesQuery = useQuery({
+    queryKey: ['reminder-candidates', venueId],
+    queryFn: () => remindersApi.candidates(venueId!),
+    enabled: !!venueId,
+  });
+
+  const historyQuery = useQuery({
+    queryKey: ['reminder-history', venueId],
+    queryFn: () => remindersApi.history(venueId!),
+    enabled: !!venueId && showHistory,
+  });
+
+  const sendMutation = useMutation({
+    mutationFn: () => remindersApi.send(venueId!),
+    onSuccess: (result: any) => {
+      setSendDialogOpen(false);
+      if (result.errors && result.errors.length > 0) {
+        const firstError = result.errors[0];
+        toast({ title: `${result.sent}/${result.total} sent`, description: `Error: ${firstError.error}`, variant: 'destructive' });
+      } else if (result.sent > 0) {
+        toast({ title: t('reminders.sent_title'), description: t('reminders.success', { sent: result.sent }), variant: 'success' });
+      } else {
+        toast({ title: t('reminders.sent_title'), description: t('reminders.zero_sent'), variant: 'destructive' });
+      }
+      queryClient.invalidateQueries({ queryKey: ['reminder-candidates'] });
+      queryClient.invalidateQueries({ queryKey: ['reminder-history'] });
+    },
+    onError: (err: any) => {
+      toast({ title: 'Failed', description: err.message || 'An error occurred', variant: 'destructive' });
+    },
+  });
+
+  if (!venueId) return <LoadingState />;
+
+  const candidates = candidatesQuery.data?.candidates || [];
+  const reminders = historyQuery.data?.reminders || [];
+
+  return (
+    <div>
+      <PageHeader
+        title={t('reminders.title')}
+        description={t('reminders.desc')}
+        actions={
+          <div className="flex gap-2">
+            <Button variant="outline" size="sm" onClick={() => { setShowHistory(!showHistory); if (!showHistory) queryClient.invalidateQueries({ queryKey: ['reminder-history'] }); }}>
+              <History className="h-4 w-4 mr-2" />
+              {showHistory ? t('reminders.candidates') : t('reminders.history')}
+            </Button>
+          </div>
+        }
+      />
+
+      {showHistory ? (
+        <Card>
+          <CardHeader className="pb-3">
+            <CardTitle className="text-sm">{t('reminders.history')}</CardTitle>
+          </CardHeader>
+          <CardContent>
+            {reminders.length === 0 ? (
+              <p className="text-sm text-muted-foreground">{t('reminders.history_empty')}</p>
+            ) : (
+              <div className="rounded-md border">
+                <Table>
+                  <TableHeader>
+                    <TableRow>
+                      <TableHead>{t('reminders.customer')}</TableHead>
+                      <TableHead>{t('reminders.email')}</TableHead>
+                      <TableHead>{t('reminders.amount')}</TableHead>
+                      <TableHead>{t('reminders.sent_at')}</TableHead>
+                      <TableHead>{t('reminders.status')}</TableHead>
+                    </TableRow>
+                  </TableHeader>
+                  <TableBody>
+                    {reminders.map((r: any) => (
+                      <TableRow key={r.id}>
+                        <TableCell className="font-medium">{r.customerName}</TableCell>
+                        <TableCell>{r.email}</TableCell>
+                        <TableCell>{formatCents(r.amountInCents)}</TableCell>
+                        <TableCell>{formatRelativeTime(r.sentAt)}</TableCell>
+                        <TableCell><Badge variant="success">{r.status}</Badge></TableCell>
+                      </TableRow>
+                    ))}
+                  </TableBody>
+                </Table>
+              </div>
+            )}
+          </CardContent>
+        </Card>
+      ) : (
+        <Card>
+          <CardHeader className="pb-3">
+            <CardTitle className="text-sm flex items-center gap-2">
+              <Send className="h-4 w-4" />
+              {t('reminders.candidates')}
+            </CardTitle>
+          </CardHeader>
+          <CardContent>
+            <p className="text-xs text-muted-foreground mb-4">
+              {t('reminders.candidates_desc')}
+            </p>
+
+            {candidatesQuery.isLoading ? (
+              <p className="text-sm text-muted-foreground">{t('common.loading')}</p>
+            ) : candidatesQuery.error ? (
+              <p className="text-sm text-destructive">{t('common.error')}</p>
+            ) : candidates.length === 0 ? (
+              <EmptyState title={t('reminders.no_candidates')} description={t('reminders.no_candidates_desc')} />
+            ) : (
+              <>
+                <div className="rounded-md border mb-4">
+                  <Table>
+                    <TableHeader>
+                      <TableRow>
+                        <TableHead>{t('reminders.customer')}</TableHead>
+                        <TableHead>{t('reminders.email')}</TableHead>
+                        <TableHead>{t('reminders.amount')}</TableHead>
+                        <TableHead>{t('tabs.items')}</TableHead>
+                      </TableRow>
+                    </TableHeader>
+                    <TableBody>
+                      {candidates.map((c: any) => (
+                        <TableRow key={c.tabId}>
+                          <TableCell className="font-medium">{c.customerName}</TableCell>
+                          <TableCell>{c.email}</TableCell>
+                          <TableCell>{formatCents(c.amountInCents)}</TableCell>
+                          <TableCell>{c.itemCount}</TableCell>
+                        </TableRow>
+                      ))}
+                    </TableBody>
+                  </Table>
+                </div>
+
+                <Button onClick={() => setSendDialogOpen(true)}>
+                  <Send className="h-4 w-4 mr-2" />
+                  {t('reminders.send')} ({candidates.length})
+                </Button>
+              </>
+            )}
+          </CardContent>
+        </Card>
+      )}
+
+      <Dialog open={sendDialogOpen} onOpenChange={setSendDialogOpen}>
+        <DialogContent>
+          <DialogHeader>
+            <DialogTitle>{t('reminders.send')}</DialogTitle>
+            <DialogDescription>
+              {t('reminders.result', { sent: 0, total: candidates.length })}
+            </DialogDescription>
+          </DialogHeader>
+          <div className="py-4">
+            <p className="text-sm text-muted-foreground">
+              This will send payment reminder emails to <strong>{candidates.length}</strong> customer(s) with open tabs.
+            </p>
+            <ul className="mt-3 space-y-1">
+              {candidates.map((c: any) => (
+                <li key={c.tabId} className="text-sm flex items-center gap-2">
+                  <span className="font-medium">{c.customerName}</span>
+                  <span className="text-muted-foreground">({c.email})</span>
+                  <span className="ml-auto">{formatCents(c.amountInCents)}</span>
+                </li>
+              ))}
+            </ul>
+          </div>
+          <DialogFooter>
+            <Button variant="outline" onClick={() => setSendDialogOpen(false)} disabled={sendMutation.isPending}>
+              {t('common.cancel')}
+            </Button>
+            <Button onClick={() => sendMutation.mutate()} disabled={sendMutation.isPending}>
+              {sendMutation.isPending ? (
+                <>{t('reminders.sending')}</>
+              ) : (
+                <><Send className="h-4 w-4 mr-2" />{t('reminders.send')}</>
+              )}
+            </Button>
+          </DialogFooter>
+        </DialogContent>
+      </Dialog>
+    </div>
+  );
+}
\ No newline at end of file
diff --git a/apps/dashboard/src/app/dashboard/tabs/page.tsx b/apps/dashboard/src/app/dashboard/tabs/page.tsx
index cde375e..a01efaf 100644
--- a/apps/dashboard/src/app/dashboard/tabs/page.tsx
+++ b/apps/dashboard/src/app/dashboard/tabs/page.tsx
@@ -3,7 +3,7 @@
 import { useQuery, useMutation, useQueryClient } from '@tanstack/react-query';
 import { useEffect, useState } from 'react';
 import { useRouter } from 'next/navigation';
-import { api, commandsApi, plannedTabsApi } from '@/lib/api/client';
+import { api, commandsApi, plannedTabsApi, remindersApi } from '@/lib/api/client';
 import { PageHeader } from '@/components/page-header';
 import { Card, CardContent, CardHeader, CardTitle } from '@/components/ui/card';
 import { Input } from '@/components/ui/input';
@@ -17,7 +17,9 @@ import { LoadingState } from '@/components/loading-state';
 import { ErrorState } from '@/components/error-state';
 import { toast } from '@/components/ui/toast';
 import { formatCents, formatRelativeTime } from '@/lib/utils';
-import { RefreshCw, Plus, X, Users } from 'lucide-react';
+import { RefreshCw, Plus, X, Users, Mail, Send, Upload } from 'lucide-react';
+import { ImportCustomersDialog } from '@/components/import-customers-dialog';
+import { useLang } from '@/lib/i18n';
 
 export default function TabsPage() {
   const router = useRouter();
@@ -28,7 +30,10 @@ export default function TabsPage() {
   const [creating, setCreating] = useState(false);
   const [pendingCommandIds, setPendingCommandIds] = useState<Set<string>>(new Set());
   const [plannedName, setPlannedName] = useState('');
+  const [plannedEmail, setPlannedEmail] = useState('');
   const [userRole, setUserRole] = useState<string | null>(null);
+  const [importOpen, setImportOpen] = useState(false);
+  const { t } = useLang();
 
   useEffect(() => {
     const cookie = document.cookie.split('; ').find(row => row.startsWith('access_token='));
@@ -97,8 +102,9 @@ export default function TabsPage() {
   async function addPlannedName() {
     if (!plannedName.trim()) return;
     try {
-      await plannedTabsApi.create(venueId!, plannedName.trim());
+      await plannedTabsApi.create(venueId!, plannedName.trim(), plannedEmail.trim() || undefined);
       setPlannedName('');
+      setPlannedEmail('');
       queryClient.invalidateQueries({ queryKey: ['planned-tabs'] });
       toast({ title: 'Added', description: `"${plannedName.trim()}" added to planned tabs` });
     } catch (err: any) {
@@ -115,6 +121,16 @@ export default function TabsPage() {
     }
   }
 
+  const sendTestMutation = useMutation({
+    mutationFn: (plannedTabId: string) => remindersApi.sendTest(venueId!, plannedTabId),
+    onSuccess: (result) => {
+      toast({ title: 'Test email sent', description: `Sent to ${result.email}`, variant: 'success' });
+    },
+    onError: (err: any) => {
+      toast({ title: 'Test email failed', description: err.message || 'An error occurred', variant: 'destructive' });
+    },
+  });
+
   if (!venueId) return <LoadingState />;
   if (isLoading) return <LoadingState />;
   if (error) return <ErrorState message={(error as any).message || 'Failed to load tabs'} />;
@@ -132,14 +148,21 @@ export default function TabsPage() {
       {/* Planned Customers */}
       <Card className="mb-6">
         <CardHeader className="pb-3">
-          <CardTitle className="text-sm flex items-center gap-2"><Users className="h-4 w-4" /> Planned Customers</CardTitle>
+          <div className="flex items-center justify-between gap-2">
+            <CardTitle className="text-sm flex items-center gap-2"><Users className="h-4 w-4" /> Planned Customers</CardTitle>
+            {userRole === 'admin' && (
+              <Button variant="outline" size="sm" onClick={() => setImportOpen(true)}>
+                <Upload className="h-4 w-4 mr-2" />{t('import.button')}
+              </Button>
+            )}
+          </div>
         </CardHeader>
         <CardContent>
           <p className="text-xs text-muted-foreground mb-3">
             These names are synced to the terminal. It will create tabs for these customers automatically.
           </p>
           {userRole === 'admin' && (
-            <div className="flex gap-2 mb-3">
+            <div className="flex gap-2 mb-3 flex-wrap">
               <Input
                 placeholder="Add customer name..."
                 value={plannedName}
@@ -147,6 +170,14 @@ export default function TabsPage() {
                 onKeyDown={(e) => e.key === 'Enter' && addPlannedName()}
                 className="max-w-xs"
               />
+              <Input
+                placeholder="Email (optional)"
+                type="email"
+                value={plannedEmail}
+                onChange={(e) => setPlannedEmail(e.target.value)}
+                onKeyDown={(e) => e.key === 'Enter' && addPlannedName()}
+                className="max-w-xs"
+              />
               <Button size="sm" onClick={addPlannedName} disabled={!plannedName.trim()}>
                 <Plus className="h-4 w-4" />
               </Button>
@@ -159,8 +190,19 @@ export default function TabsPage() {
             {(plannedQuery.data?.plannedTabs || []).map((pt: any) => (
               <div key={pt.id} className="flex items-center gap-1 px-3 py-1.5 bg-secondary rounded-full text-sm">
                 {pt.customerName}
+                {pt.email && <Mail className="h-3 w-3 text-muted-foreground" />}
+                {userRole === 'admin' && pt.email && (
+                  <button
+                    onClick={() => sendTestMutation.mutate(pt.id)}
+                    disabled={sendTestMutation.isPending}
+                    className="text-muted-foreground hover:text-primary ml-0.5"
+                    title="Send test email"
+                  >
+                    <Send className="h-3 w-3" />
+                  </button>
+                )}
                 {userRole === 'admin' && (
-                  <button onClick={() => removePlannedName(pt.id)} className="text-muted-foreground hover:text-destructive ml-1">
+                  <button onClick={() => removePlannedName(pt.id)} className="text-muted-foreground hover:text-destructive ml-0.5">
                     <X className="h-3 w-3" />
                   </button>
                 )}
@@ -194,7 +236,8 @@ export default function TabsPage() {
                   <TableCell>{tab.version}</TableCell>
                   <TableCell>{formatRelativeTime(tab.lastReportedAt)}</TableCell>
                   <TableCell className="text-right">
-                    <Button size="sm" onClick={() => { setCloseDialog({ open: true, tab }); setPaymentMethod(''); }}>Close</Button>
+                    {/* Closing settles the tab on the terminal; a tab without a balance has nothing to settle */}
+                    <Button size="sm" disabled={tab.totalInCents <= 0} onClick={() => { setCloseDialog({ open: true, tab }); setPaymentMethod(''); }}>Close</Button>
                   </TableCell>
                 </TableRow>
               ))}
@@ -203,6 +246,15 @@ export default function TabsPage() {
         </div>
       )}
 
+      {venueId && (
+        <ImportCustomersDialog
+          venueId={venueId}
+          open={importOpen}
+          onOpenChange={setImportOpen}
+          onImported={() => queryClient.invalidateQueries({ queryKey: ['planned-tabs'] })}
+        />
+      )}
+
       {closeDialog.tab && (
         <Dialog open={closeDialog.open} onOpenChange={(open) => !open && setCloseDialog({ open: false, tab: null })}>
           <DialogContent>
diff --git a/apps/dashboard/src/app/providers.tsx b/apps/dashboard/src/app/providers.tsx
index 1ad2f86..690da38 100644
--- a/apps/dashboard/src/app/providers.tsx
+++ b/apps/dashboard/src/app/providers.tsx
@@ -2,6 +2,7 @@
 
 import { QueryClient, QueryClientProvider } from '@tanstack/react-query';
 import { useState } from 'react';
+import { LanguageProvider } from '@/lib/i18n';
 
 export function Providers({ children }: { children: React.ReactNode }) {
   const [queryClient] = useState(
@@ -18,7 +19,7 @@ export function Providers({ children }: { children: React.ReactNode }) {
 
   return (
     <QueryClientProvider client={queryClient}>
-      {children}
+      <LanguageProvider>{children}</LanguageProvider>
     </QueryClientProvider>
   );
 }
\ No newline at end of file
diff --git a/apps/dashboard/src/components/import-customers-dialog.tsx b/apps/dashboard/src/components/import-customers-dialog.tsx
new file mode 100644
index 0000000..6565db2
--- /dev/null
+++ b/apps/dashboard/src/components/import-customers-dialog.tsx
@@ -0,0 +1,218 @@
+'use client';
+
+import { useMemo, useState } from 'react';
+import { Upload } from 'lucide-react';
+import { Dialog, DialogContent, DialogHeader, DialogTitle, DialogDescription, DialogFooter } from '@/components/ui/dialog';
+import { Button } from '@/components/ui/button';
+import { Label } from '@/components/ui/label';
+import { RadioGroup, RadioGroupItem } from '@/components/ui/radio-group';
+import { Table, TableBody, TableCell, TableHead, TableHeader, TableRow } from '@/components/ui/table';
+import { toast } from '@/components/ui/toast';
+import { plannedTabsApi } from '@/lib/api/client';
+import { useLang } from '@/lib/i18n';
+import { buildPreview, columnLabel, detectMapping, readSheet, type ColumnMapping, type SheetData } from '@/lib/customer-import';
+
+const PREVIEW_ROWS = 8;
+
+const selectClassName =
+  'flex h-9 w-full rounded-md border border-input bg-background px-3 py-1 text-sm shadow-sm focus-visible:outline-none focus-visible:ring-1 focus-visible:ring-ring';
+
+interface Props {
+  venueId: string;
+  open: boolean;
+  onOpenChange: (open: boolean) => void;
+  onImported: () => void;
+}
+
+export function ImportCustomersDialog({ venueId, open, onOpenChange, onImported }: Props) {
+  const { t } = useLang();
+  const [fileName, setFileName] = useState<string | null>(null);
+  const [sheet, setSheet] = useState<SheetData | null>(null);
+  const [mapping, setMapping] = useState<ColumnMapping | null>(null);
+  const [mode, setMode] = useState<'merge' | 'replace'>('merge');
+  const [submitting, setSubmitting] = useState(false);
+
+  const preview = useMemo(() => (sheet && mapping ? buildPreview(sheet, mapping) : null), [sheet, mapping]);
+
+  function reset() {
+    setFileName(null);
+    setSheet(null);
+    setMapping(null);
+    setMode('merge');
+  }
+
+  function handleOpenChange(next: boolean) {
+    if (!next) reset();
+    onOpenChange(next);
+  }
+
+  async function handleFile(file: File | undefined) {
+    if (!file) return;
+    try {
+      const data = await readSheet(file);
+      if (data.rows.length === 0) {
+        toast({ title: t('import.failed'), description: t('import.empty_file'), variant: 'destructive' });
+        return;
+      }
+      setFileName(file.name);
+      setSheet(data);
+      setMapping(detectMapping(data));
+    } catch {
+      toast({ title: t('import.failed'), description: t('import.unreadable'), variant: 'destructive' });
+    }
+  }
+
+  async function submit() {
+    if (!preview || preview.entries.length === 0) return;
+    setSubmitting(true);
+    try {
+      const result = await plannedTabsApi.import(venueId, preview.entries, mode);
+      toast({ title: t('import.done'), description: t('import.result', result), variant: 'success' });
+      onImported();
+      handleOpenChange(false);
+    } catch (err: any) {
+      toast({ title: t('import.failed'), description: err.message, variant: 'destructive' });
+    } finally {
+      setSubmitting(false);
+    }
+  }
+
+  const header = sheet && mapping?.hasHeader ? sheet.rows[0] : null;
+  const columnOptions = sheet
+    ? Array.from({ length: sheet.columnCount }, (_, i) => ({
+        value: i,
+        label: header?.[i] ? `${columnLabel(i)} – ${header[i]}` : columnLabel(i),
+      }))
+    : [];
+
+  function columnSelect(value: number | null, onChange: (value: number | null) => void, optional: boolean) {
+    return (
+      <select
+        className={selectClassName}
+        value={value ?? ''}
+        onChange={(e) => onChange(e.target.value === '' ? null : Number(e.target.value))}
+      >
+        {optional && <option value="">{t('import.column_none')}</option>}
+        {columnOptions.map((c) => (
+          <option key={c.value} value={c.value}>{c.label}</option>
+        ))}
+      </select>
+    );
+  }
+
+  return (
+    <Dialog open={open} onOpenChange={handleOpenChange}>
+      <DialogContent className="max-w-2xl max-h-[90vh] overflow-y-auto">
+        <DialogHeader>
+          <DialogTitle>{t('import.title')}</DialogTitle>
+          <DialogDescription>{t('import.description')}</DialogDescription>
+        </DialogHeader>
+
+        <div className="space-y-5">
+          <label className="flex flex-col items-center justify-center gap-2 rounded-md border border-dashed p-6 text-sm cursor-pointer hover:bg-accent">
+            <Upload className="h-5 w-5 text-muted-foreground" />
+            <span>{fileName ?? t('import.choose_file')}</span>
+            <span className="text-xs text-muted-foreground">.xlsx, .xls, .csv</span>
+            <input
+              type="file"
+              accept=".xlsx,.xls,.csv"
+              className="sr-only"
+              onChange={(e) => {
+                handleFile(e.target.files?.[0]);
+                e.target.value = '';
+              }}
+            />
+          </label>
+
+          {sheet && mapping && preview && (
+            <>
+              <div className="grid gap-3 sm:grid-cols-3">
+                <div className="space-y-1">
+                  <Label>{t('import.name_column')}</Label>
+                  {columnSelect(mapping.nameColumn, (v) => setMapping({ ...mapping, nameColumn: v ?? 0 }), false)}
+                </div>
+                <div className="space-y-1">
+                  <Label>{t('import.last_name_column')}</Label>
+                  {columnSelect(mapping.lastNameColumn, (v) => setMapping({ ...mapping, lastNameColumn: v }), true)}
+                </div>
+                <div className="space-y-1">
+                  <Label>{t('import.email_column')}</Label>
+                  {columnSelect(mapping.emailColumn, (v) => setMapping({ ...mapping, emailColumn: v }), true)}
+                </div>
+              </div>
+
+              <label className="flex items-center gap-2 text-sm">
+                <input
+                  type="checkbox"
+                  checked={mapping.hasHeader}
+                  onChange={(e) => setMapping({ ...mapping, hasHeader: e.target.checked })}
+                />
+                {t('import.has_header')}
+              </label>
+
+              <div className="space-y-2">
+                <p className="text-sm">
+                  {t('import.summary', {
+                    count: preview.entries.length,
+                    emails: preview.entries.filter((e) => e.email).length,
+                  })}
+                </p>
+                {(preview.skippedRows > 0 || preview.invalidEmails > 0) && (
+                  <p className="text-xs text-muted-foreground">
+                    {t('import.warnings', { skipped: preview.skippedRows, invalid: preview.invalidEmails })}
+                  </p>
+                )}
+                <div className="rounded-md border">
+                  <Table>
+                    <TableHeader>
+                      <TableRow>
+                        <TableHead>{t('tabs.customer')}</TableHead>
+                        <TableHead>{t('import.email')}</TableHead>
+                      </TableRow>
+                    </TableHeader>
+                    <TableBody>
+                      {preview.entries.slice(0, PREVIEW_ROWS).map((entry, i) => (
+                        <TableRow key={i}>
+                          <TableCell className="font-medium">{entry.customerName}</TableCell>
+                          <TableCell className="text-muted-foreground">{entry.email ?? '—'}</TableCell>
+                        </TableRow>
+                      ))}
+                    </TableBody>
+                  </Table>
+                </div>
+                {preview.entries.length > PREVIEW_ROWS && (
+                  <p className="text-xs text-muted-foreground">
+                    {t('import.more', { count: preview.entries.length - PREVIEW_ROWS })}
+                  </p>
+                )}
+              </div>
+
+              <div className="space-y-2">
+                <Label className="text-base font-semibold">{t('import.mode')}</Label>
+                <RadioGroup value={mode} onValueChange={(v) => setMode(v as 'merge' | 'replace')}>
+                  <div className="flex items-start space-x-2">
+                    <RadioGroupItem value="merge" id="import-merge" className="mt-0.5" />
+                    <Label htmlFor="import-merge" className="font-normal">{t('import.mode_merge')}</Label>
+                  </div>
+                  <div className="flex items-start space-x-2">
+                    <RadioGroupItem value="replace" id="import-replace" className="mt-0.5" />
+                    <Label htmlFor="import-replace" className="font-normal">{t('import.mode_replace')}</Label>
+                  </div>
+                </RadioGroup>
+              </div>
+            </>
+          )}
+        </div>
+
+        <DialogFooter>
+          <Button variant="outline" onClick={() => handleOpenChange(false)} disabled={submitting}>
+            {t('tabs.cancel')}
+          </Button>
+          <Button onClick={submit} disabled={submitting || !preview || preview.entries.length === 0}>
+            {submitting ? t('import.importing') : t('import.submit', { count: preview?.entries.length ?? 0 })}
+          </Button>
+        </DialogFooter>
+      </DialogContent>
+    </Dialog>
+  );
+}
diff --git a/apps/dashboard/src/components/language-selector.tsx b/apps/dashboard/src/components/language-selector.tsx
new file mode 100644
index 0000000..d82f280
--- /dev/null
+++ b/apps/dashboard/src/components/language-selector.tsx
@@ -0,0 +1,27 @@
+'use client';
+
+import { useLang } from '@/lib/i18n';
+import { Languages } from 'lucide-react';
+
+export function LanguageSelector() {
+  const { lang, setLang, t } = useLang();
+
+  return (
+    <div className="flex items-center gap-2 px-3 py-2 text-xs text-muted-foreground">
+      <Languages className="h-3 w-3" />
+      <span>{t('lang.label')}:</span>
+      <button
+        onClick={() => setLang('en')}
+        className={`px-1.5 py-0.5 rounded ${lang === 'en' ? 'bg-primary text-primary-foreground font-medium' : 'hover:text-foreground'}`}
+      >
+        EN
+      </button>
+      <button
+        onClick={() => setLang('nl')}
+        className={`px-1.5 py-0.5 rounded ${lang === 'nl' ? 'bg-primary text-primary-foreground font-medium' : 'hover:text-foreground'}`}
+      >
+        NL
+      </button>
+    </div>
+  );
+}
\ No newline at end of file
diff --git a/apps/dashboard/src/lib/api/client.ts b/apps/dashboard/src/lib/api/client.ts
index 2e4af29..156df78 100644
--- a/apps/dashboard/src/lib/api/client.ts
+++ b/apps/dashboard/src/lib/api/client.ts
@@ -15,7 +15,9 @@ function getTokens() {
 }
 
 function setTokens(accessToken: string, refreshToken: string) {
-  document.cookie = `access_token=${accessToken}; path=/; max-age=${24 * 60 * 60}; SameSite=Lax`;
+  // The access cookie outlives the JWT on purpose: pages decode it for venue/role, and an
+  // expired JWT triggers a 401 which is transparently refreshed below.
+  document.cookie = `access_token=${accessToken}; path=/; max-age=${30 * 24 * 60 * 60}; SameSite=Lax`;
   document.cookie = `refresh_token=${refreshToken}; path=/; max-age=${30 * 24 * 60 * 60}; SameSite=Lax`;
 }
 
@@ -24,7 +26,19 @@ function clearTokens() {
   document.cookie = 'refresh_token=; path=/; max-age=0';
 }
 
-async function refreshAccessToken(): Promise<string | null> {
+// Refresh tokens rotate on use, so concurrent 401s must share a single refresh request
+let refreshInFlight: Promise<string | null> | null = null;
+
+function refreshAccessToken(): Promise<string | null> {
+  if (!refreshInFlight) {
+    refreshInFlight = doRefreshAccessToken().finally(() => {
+      refreshInFlight = null;
+    });
+  }
+  return refreshInFlight;
+}
+
+async function doRefreshAccessToken(): Promise<string | null> {
   const refreshToken = document.cookie
     .split('; ')
     .find((row) => row.startsWith('refresh_token='))
@@ -169,12 +183,29 @@ export const venuesApi = {
 // Planned Tabs API
 export const plannedTabsApi = {
   list: (venueId: string) => api<{ plannedTabs: any[] }>(`/venues/${venueId}/planned-tabs`),
-  create: (venueId: string, customerName: string) =>
-    api(`/venues/${venueId}/planned-tabs`, { method: 'POST', body: JSON.stringify({ customerName }) }),
-  update: (venueId: string, id: string, customerName: string) =>
-    api(`/venues/${venueId}/planned-tabs/${id}`, { method: 'PUT', body: JSON.stringify({ customerName }) }),
+  create: (venueId: string, customerName: string, email?: string) =>
+    api(`/venues/${venueId}/planned-tabs`, { method: 'POST', body: JSON.stringify({ customerName, email }) }),
+  update: (venueId: string, id: string, customerName: string, email?: string) =>
+    api(`/venues/${venueId}/planned-tabs/${id}`, { method: 'PUT', body: JSON.stringify({ customerName, email }) }),
   remove: (venueId: string, id: string) =>
     api(`/venues/${venueId}/planned-tabs/${id}`, { method: 'DELETE' }),
+  import: (venueId: string, entries: { customerName: string; email?: string }[], mode: 'merge' | 'replace') =>
+    api<{ created: number; updated: number; unchanged: number; removed: number }>(`/venues/${venueId}/planned-tabs/import`, {
+      method: 'POST',
+      body: JSON.stringify({ entries, mode }),
+    }),
+};
+
+// Reminders API
+export const remindersApi = {
+  candidates: (venueId: string) =>
+    api<{ candidates: any[] }>(`/venues/${venueId}/reminders/candidates`),
+  send: (venueId: string) =>
+    api<{ sent: number; total: number; errors?: { customerName: string; error: string }[] }>(`/venues/${venueId}/reminders/send`, { method: 'POST' }),
+  history: (venueId: string) =>
+    api<{ reminders: any[] }>(`/venues/${venueId}/reminders`),
+  sendTest: (venueId: string, plannedTabId: string) =>
+    api<{ ok: boolean; email: string; customerName: string }>(`/venues/${venueId}/reminders/test/${plannedTabId}`, { method: 'POST' }),
 };
 
 export { setTokens, clearTokens };
\ No newline at end of file
diff --git a/apps/dashboard/src/lib/customer-import.ts b/apps/dashboard/src/lib/customer-import.ts
new file mode 100644
index 0000000..5dcbe9f
--- /dev/null
+++ b/apps/dashboard/src/lib/customer-import.ts
@@ -0,0 +1,122 @@
+export interface SheetData {
+  rows: string[][];
+  columnCount: number;
+}
+
+export interface ColumnMapping {
+  hasHeader: boolean;
+  nameColumn: number;
+  lastNameColumn: number | null;
+  emailColumn: number | null;
+}
+
+export interface ImportEntry {
+  customerName: string;
+  email?: string;
+}
+
+export interface ImportPreview {
+  entries: ImportEntry[];
+  skippedRows: number;
+  invalidEmails: number;
+}
+
+const NAME_HEADERS = ['naam', 'name', 'volledige naam', 'full name', 'klant', 'klantnaam', 'customer', 'lid', 'member'];
+const FIRST_NAME_HEADERS = ['voornaam', 'first name', 'firstname', 'given name'];
+const LAST_NAME_HEADERS = ['achternaam', 'familienaam', 'last name', 'lastname', 'surname', 'family name'];
+
+const EMAIL_PATTERN = /^[^\s@]+@[^\s@]+\.[^\s@]+$/;
+
+function normalizeHeader(value: string) {
+  return value.toLowerCase().replace(/[_\-.:]/g, ' ').replace(/\s+/g, ' ').trim();
+}
+
+/** Reads the first sheet of an .xlsx, .xls or .csv file into trimmed string rows. */
+export async function readSheet(file: File): Promise<SheetData> {
+  // Loaded on demand: the parser is large and only needed when an admin imports a file
+  const XLSX = await import('xlsx');
+  const workbook = XLSX.read(await file.arrayBuffer(), { type: 'array' });
+  const sheet = workbook.Sheets[workbook.SheetNames[0]];
+  if (!sheet) return { rows: [], columnCount: 0 };
+
+  const raw = XLSX.utils.sheet_to_json<unknown[]>(sheet, { header: 1, defval: '', raw: false, blankrows: false });
+  const rows = raw
+    .map((row) => row.map((cell) => String(cell ?? '').trim()))
+    .filter((row) => row.some((cell) => cell !== ''));
+  const columnCount = rows.reduce((max, row) => Math.max(max, row.length), 0);
+  return { rows, columnCount };
+}
+
+/** Guesses which columns hold the name(s) and email from the first row. */
+export function detectMapping(sheet: SheetData): ColumnMapping {
+  const header = (sheet.rows[0] ?? []).map(normalizeHeader);
+  const find = (candidates: string[]) => {
+    const index = header.findIndex((h) => candidates.includes(h));
+    return index === -1 ? null : index;
+  };
+
+  const name = find(NAME_HEADERS);
+  const firstName = find(FIRST_NAME_HEADERS);
+  const lastName = find(LAST_NAME_HEADERS);
+  const emailHeaderIndex = header.findIndex((h) => h.includes('mail'));
+  const hasHeader = name !== null || firstName !== null || lastName !== null || emailHeaderIndex !== -1;
+
+  // Without a recognisable header, fall back to the column whose values look like email addresses
+  let email: number | null = emailHeaderIndex === -1 ? null : emailHeaderIndex;
+  if (email === null) {
+    const sample = sheet.rows.slice(hasHeader ? 1 : 0, 50);
+    for (let col = 0; col < sheet.columnCount && email === null; col++) {
+      const filled = sample.map((row) => row[col]).filter(Boolean);
+      if (filled.length > 0 && filled.filter((v) => EMAIL_PATTERN.test(v)).length / filled.length >= 0.5) {
+        email = col;
+      }
+    }
+  }
+
+  if (firstName !== null && lastName !== null) {
+    return { hasHeader, nameColumn: firstName, lastNameColumn: lastName, emailColumn: email };
+  }
+  return { hasHeader, nameColumn: name ?? firstName ?? lastName ?? 0, lastNameColumn: null, emailColumn: email };
+}
+
+export function buildPreview(sheet: SheetData, mapping: ColumnMapping): ImportPreview {
+  const dataRows = mapping.hasHeader ? sheet.rows.slice(1) : sheet.rows;
+  const entries: ImportEntry[] = [];
+  let skippedRows = 0;
+  let invalidEmails = 0;
+
+  for (const row of dataRows) {
+    const parts = [row[mapping.nameColumn]];
+    if (mapping.lastNameColumn !== null) parts.push(row[mapping.lastNameColumn]);
+    const customerName = parts.filter(Boolean).join(' ').replace(/\s+/g, ' ').trim().slice(0, 100);
+    if (!customerName) {
+      skippedRows++;
+      continue;
+    }
+
+    let email: string | undefined;
+    if (mapping.emailColumn !== null) {
+      const value = (row[mapping.emailColumn] ?? '').trim();
+      if (value && EMAIL_PATTERN.test(value)) {
+        email = value;
+      } else if (value) {
+        invalidEmails++;
+      }
+    }
+
+    entries.push(email ? { customerName, email } : { customerName });
+  }
+
+  return { entries, skippedRows, invalidEmails };
+}
+
+/** Spreadsheet-style column label: 0 -> A, 26 -> AA. */
+export function columnLabel(index: number): string {
+  let label = '';
+  let n = index;
+  do {
+    label = String.fromCharCode(65 + (n % 26)) + label;
+    n = Math.floor(n / 26) - 1;
+  } while (n >= 0);
+  return label;
+}
diff --git a/apps/dashboard/src/lib/i18n.tsx b/apps/dashboard/src/lib/i18n.tsx
new file mode 100644
index 0000000..c8ac3c9
--- /dev/null
+++ b/apps/dashboard/src/lib/i18n.tsx
@@ -0,0 +1,367 @@
+import { createContext, useContext, useState, useEffect, ReactNode } from 'react';
+
+type Lang = 'en' | 'nl';
+
+const translations: Record<Lang, Record<string, string>> = {
+  en: {
+    'nav.overview': 'Overview',
+    'nav.tabs': 'Open Tabs',
+    'nav.reminders': 'Reminders',
+    'nav.users': 'Users',
+    'nav.commands': 'Command History',
+    'nav.settings': 'Settings',
+    'nav.logout': 'Logout',
+    'tabs.title': 'Open Tabs',
+    'tabs.count': '{count} open tab',
+    'tabs.count_plural': '{count} open tabs',
+    'tabs.empty': 'No open tabs',
+    'tabs.empty_desc': 'Open tabs will appear here when the terminal syncs.',
+    'tabs.customer': 'Customer',
+    'tabs.amount': 'Amount',
+    'tabs.items': 'Items',
+    'tabs.version': 'Version',
+    'tabs.reported': 'Last Reported',
+    'tabs.close': 'Close',
+    'tabs.close_title': "Close {name}'s tab?",
+    'tabs.close_desc': 'Send a close request to the terminal.',
+    'tabs.payment': 'Payment method',
+    'tabs.cash': 'Cash',
+    'tabs.payconiq': 'Payconiq',
+    'tabs.pending_payment': 'Payment pending',
+    'tabs.select_payment': 'Please select a payment method',
+    'tabs.send': 'Send close request',
+    'tabs.sending': 'Sending...',
+    'tabs.cancel': 'Cancel',
+    'tabs.planned_title': 'Planned Customers',
+    'tabs.planned_desc': 'These names are synced to the terminal. It will create tabs for these customers automatically.',
+    'tabs.planned_add': 'Add customer name...',
+    'tabs.planned_empty': 'No planned customers. Add names above and they\'ll sync to the terminal.',
+    'import.button': 'Import from Excel',
+    'import.title': 'Import customers',
+    'import.description': 'Upload the customer list. Every name becomes a planned customer and gets a tab on the terminal.',
+    'import.choose_file': 'Choose a file',
+    'import.empty_file': 'The file contains no rows.',
+    'import.unreadable': 'This file could not be read. Use an .xlsx, .xls or .csv file.',
+    'import.name_column': 'Name (or first name)',
+    'import.last_name_column': 'Last name',
+    'import.email_column': 'Email',
+    'import.column_none': '— none —',
+    'import.has_header': 'First row contains column headers',
+    'import.summary': '{count} customers found, {emails} with an email address.',
+    'import.warnings': '{skipped} rows without a name skipped, {invalid} invalid email addresses ignored.',
+    'import.email': 'Email',
+    'import.more': 'and {count} more…',
+    'import.mode': 'Existing customers',
+    'import.mode_merge': 'Keep customers that are not in the file',
+    'import.mode_replace': 'Remove customers that are not in the file (their open tabs on the terminal are kept)',
+    'import.submit': 'Import {count} customers',
+    'import.importing': 'Importing...',
+    'import.done': 'Import complete',
+    'import.result': '{created} added, {updated} updated, {unchanged} unchanged, {removed} removed.',
+    'import.failed': 'Import failed',
+    'users.title': 'Users',
+    'users.count': '{count} user',
+    'users.count_plural': '{count} users',
+    'users.empty': 'No users',
+    'users.empty_desc': 'Add users who can manage tabs from this dashboard.',
+    'users.add': 'Add User',
+    'users.name': 'Name',
+    'users.email': 'Email',
+    'users.role': 'Role',
+    'users.created': 'Created',
+    'users.add_title': 'Add User',
+    'users.add_desc': 'Create a new user who can access the dashboard.',
+    'users.password': 'Password',
+    'users.creating': 'Creating...',
+    'users.create': 'Create User',
+    'commands.title': 'Command History',
+    'commands.count': '{count} command',
+    'commands.count_plural': '{count} commands',
+    'commands.empty': 'No commands found',
+    'commands.tab': 'Tab',
+    'commands.requested': 'Requested By',
+    'commands.payment': 'Payment',
+    'commands.created': 'Created',
+    'commands.status': 'Status',
+    'commands.processed': 'Processed',
+    'commands.result': 'Result',
+    'commands.all': 'All',
+    'commands.previous': 'Previous',
+    'commands.next': 'Next',
+    'commands.page': 'Page {page} of {total}',
+    'settings.title': 'Settings',
+    'settings.desc': 'Venue and device management',
+    'settings.venue': 'Venue',
+    'settings.device': 'Device',
+    'settings.paired': 'Paired as "{name}" — last seen {time}',
+    'settings.not_paired': 'No device paired yet',
+    'settings.connected': 'Connected',
+    'settings.since': 'Since {date}',
+    'settings.pair_desc': 'Pair a bar terminal to start receiving tabs.',
+    'settings.pair': 'Pair Device',
+    'settings.repair': 'Re-pair Device',
+    'settings.pair_title': 'Pair a Device',
+    'settings.pair_instructions': 'Enter this code on the bar terminal to connect it to your venue.',
+    'settings.pair_code': 'Registration Code',
+    'settings.pair_expires': 'Expires at {time}',
+    'settings.pair_step1': 'Open the bar terminal app',
+    'settings.pair_step2': 'Select your venue from the list',
+    'settings.pair_step3': 'Enter this registration code',
+    'settings.pair_step4': 'Give the terminal a name',
+    'settings.pair_step5': 'Complete registration',
+    'settings.copy': 'Copy Code',
+    'settings.close': 'Close',
+    'settings.api': 'API',
+    'settings.base_url': 'Base URL',
+    'settings.swagger': 'Swagger',
+    'overview.title': 'Overview',
+    'overview.desc': 'Real-time overview of your venue',
+    'overview.open_tabs': 'Open Tabs',
+    'overview.device': 'Device',
+    'overview.pending': 'Pending Commands',
+    'overview.recent': 'Recent Commands',
+    'overview.no_commands': 'No commands yet',
+    'overview.not_connected': 'Not connected',
+    'overview.last_seen': 'Last seen {time}',
+    'common.refresh': 'Refresh',
+    'common.loading': 'Loading...',
+    'common.error': 'Something went wrong',
+    'common.confirm': 'Confirm',
+    'common.cancel': 'Cancel',
+    'common.processing': 'Processing...',
+    'common.copied': 'Copied',
+    'auth.login': 'Sign in',
+    'auth.logging_in': 'Signing in...',
+    'auth.email': 'Email',
+    'auth.password': 'Password',
+    'auth.invalid': 'Invalid email or password',
+    'lang.en': 'English',
+    'lang.nl': 'Nederlands',
+    'lang.label': 'Language',
+    'reminders.title': 'Payment Reminders',
+    'reminders.desc': 'Send payment reminders to customers with open tabs',
+    'reminders.candidates': 'Eligible for reminder',
+    'reminders.candidates_desc': 'These customers have open tabs and an email address on file. Reminders will be sent via Resend.',
+    'reminders.no_candidates': 'No eligible customers',
+    'reminders.no_candidates_desc': 'Make sure planned customers have email addresses set.',
+    'reminders.send': 'Send Reminders',
+    'reminders.sending': 'Sending...',
+    'reminders.result': 'Sent {sent} of {total} reminder(s)',
+    'reminders.sent_title': 'Reminders Sent',
+    'reminders.zero_sent': 'No reminders were sent. Check that Resend is configured.',
+    'reminders.success': 'Successfully sent {sent} reminder email(s)',
+    'reminders.history': 'Sent Reminders',
+    'reminders.history_empty': 'No reminders have been sent yet',
+    'reminders.customer': 'Customer',
+    'reminders.email': 'Email',
+    'reminders.amount': 'Amount',
+    'reminders.sent_at': 'Sent At',
+    'reminders.status': 'Status',
+    'tabs.email': 'Email (optional)',
+    'tabs.planned_email_hint': 'Add email to enable payment reminders',
+  },
+  nl: {
+    'nav.overview': 'Overzicht',
+    'nav.tabs': 'Open Tabs',
+    'nav.reminders': 'Herinneringen',
+    'nav.users': 'Gebruikers',
+    'nav.commands': 'Opdrachten',
+    'nav.settings': 'Instellingen',
+    'nav.logout': 'Uitloggen',
+    'tabs.title': 'Open Tabs',
+    'tabs.count': '{count} open tab',
+    'tabs.count_plural': '{count} open tabs',
+    'tabs.empty': 'Geen open tabs',
+    'tabs.empty_desc': 'Open tabs verschijnen hier wanneer de terminal synchroniseert.',
+    'tabs.customer': 'Klant',
+    'tabs.amount': 'Bedrag',
+    'tabs.items': 'Artikelen',
+    'tabs.version': 'Versie',
+    'tabs.reported': 'Laatst gemeld',
+    'tabs.close': 'Sluiten',
+    'tabs.close_title': 'Sluit {name}\'s tab?',
+    'tabs.close_desc': 'Stuur een sluitverzoek naar de terminal.',
+    'tabs.payment': 'Betaalmethode',
+    'tabs.cash': 'Contant',
+    'tabs.payconiq': 'Payconiq',
+    'tabs.pending_payment': 'Betaling in behandeling',
+    'tabs.select_payment': 'Selecteer een betaalmethode',
+    'tabs.send': 'Sluitverzoek versturen',
+    'tabs.sending': 'Bezig met verzenden...',
+    'tabs.cancel': 'Annuleren',
+    'tabs.planned_title': 'Geplande Klanten',
+    'tabs.planned_desc': 'Deze namen worden gesynchroniseerd met de terminal. Deze maakt automatisch tabs aan voor deze klanten.',
+    'tabs.planned_add': 'Klantnaam toevoegen...',
+    'tabs.planned_empty': 'Geen geplande klanten. Voeg namen toe en ze worden gesynchroniseerd met de terminal.',
+    'import.button': 'Importeren uit Excel',
+    'import.title': 'Klanten importeren',
+    'import.description': 'Upload de klantenlijst. Elke naam wordt een geplande klant en krijgt een rekening op de terminal.',
+    'import.choose_file': 'Kies een bestand',
+    'import.empty_file': 'Het bestand bevat geen rijen.',
+    'import.unreadable': 'Dit bestand kon niet gelezen worden. Gebruik een .xlsx-, .xls- of .csv-bestand.',
+    'import.name_column': 'Naam (of voornaam)',
+    'import.last_name_column': 'Achternaam',
+    'import.email_column': 'E-mail',
+    'import.column_none': '— geen —',
+    'import.has_header': 'De eerste rij bevat kolomnamen',
+    'import.summary': '{count} klanten gevonden, {emails} met een e-mailadres.',
+    'import.warnings': '{skipped} rijen zonder naam overgeslagen, {invalid} ongeldige e-mailadressen genegeerd.',
+    'import.email': 'E-mail',
+    'import.more': 'en nog {count}…',
+    'import.mode': 'Bestaande klanten',
+    'import.mode_merge': 'Klanten die niet in het bestand staan behouden',
+    'import.mode_replace': 'Klanten die niet in het bestand staan verwijderen (hun open rekeningen op de terminal blijven)',
+    'import.submit': '{count} klanten importeren',
+    'import.importing': 'Bezig met importeren...',
+    'import.done': 'Import voltooid',
+    'import.result': '{created} toegevoegd, {updated} bijgewerkt, {unchanged} ongewijzigd, {removed} verwijderd.',
+    'import.failed': 'Importeren mislukt',
+    'users.title': 'Gebruikers',
+    'users.count': '{count} gebruiker',
+    'users.count_plural': '{count} gebruikers',
+    'users.empty': 'Geen gebruikers',
+    'users.empty_desc': 'Voeg gebruikers toe die tabs kunnen beheren vanaf dit dashboard.',
+    'users.add': 'Gebruiker toevoegen',
+    'users.name': 'Naam',
+    'users.email': 'E-mail',
+    'users.role': 'Rol',
+    'users.created': 'Aangemaakt',
+    'users.add_title': 'Gebruiker toevoegen',
+    'users.add_desc': 'Maak een nieuwe gebruiker aan die toegang heeft tot het dashboard.',
+    'users.password': 'Wachtwoord',
+    'users.creating': 'Bezig...',
+    'users.create': 'Gebruiker aanmaken',
+    'commands.title': 'Opdrachtgeschiedenis',
+    'commands.count': '{count} opdracht',
+    'commands.count_plural': '{count} opdrachten',
+    'commands.empty': 'Geen opdrachten gevonden',
+    'commands.tab': 'Tab',
+    'commands.requested': 'Aangevraagd door',
+    'commands.payment': 'Betaling',
+    'commands.created': 'Aangemaakt',
+    'commands.status': 'Status',
+    'commands.processed': 'Verwerkt',
+    'commands.result': 'Resultaat',
+    'commands.all': 'Alle',
+    'commands.previous': 'Vorige',
+    'commands.next': 'Volgende',
+    'commands.page': 'Pagina {page} van {total}',
+    'settings.title': 'Instellingen',
+    'settings.desc': 'Locatie- en apparaatbeheer',
+    'settings.venue': 'Locatie',
+    'settings.device': 'Apparaat',
+    'settings.paired': 'Gekoppeld als "{name}" — laatst gezien {time}',
+    'settings.not_paired': 'Nog geen apparaat gekoppeld',
+    'settings.connected': 'Verbonden',
+    'settings.since': 'Sinds {date}',
+    'settings.pair_desc': 'Koppel een barterminal om tabs te ontvangen.',
+    'settings.pair': 'Apparaat koppelen',
+    'settings.repair': 'Opnieuw koppelen',
+    'settings.pair_title': 'Apparaat koppelen',
+    'settings.pair_instructions': 'Voer deze code in op de barterminal om deze te verbinden met uw locatie.',
+    'settings.pair_code': 'Registratiecode',
+    'settings.pair_expires': 'Verloopt om {time}',
+    'settings.pair_step1': 'Open de barterminal app',
+    'settings.pair_step2': 'Selecteer uw locatie uit de lijst',
+    'settings.pair_step3': 'Voer deze registratiecode in',
+    'settings.pair_step4': 'Geef de terminal een naam',
+    'settings.pair_step5': 'Voltooi de registratie',
+    'settings.copy': 'Code kopiëren',
+    'settings.close': 'Sluiten',
+    'settings.api': 'API',
+    'settings.base_url': 'Basis-URL',
+    'settings.swagger': 'Swagger',
+    'overview.title': 'Overzicht',
+    'overview.desc': 'Real-time overzicht van uw locatie',
+    'overview.open_tabs': 'Open Tabs',
+    'overview.device': 'Apparaat',
+    'overview.pending': 'Openstaande opdrachten',
+    'overview.recent': 'Recente opdrachten',
+    'overview.no_commands': 'Nog geen opdrachten',
+    'overview.not_connected': 'Niet verbonden',
+    'overview.last_seen': 'Laatst gezien {time}',
+    'common.refresh': 'Verversen',
+    'common.loading': 'Laden...',
+    'common.error': 'Er is iets misgegaan',
+    'common.confirm': 'Bevestigen',
+    'common.cancel': 'Annuleren',
+    'common.processing': 'Bezig...',
+    'common.copied': 'Gekopieerd',
+    'auth.login': 'Inloggen',
+    'auth.logging_in': 'Bezig met inloggen...',
+    'auth.email': 'E-mail',
+    'auth.password': 'Wachtwoord',
+    'auth.invalid': 'Ongeldig e-mailadres of wachtwoord',
+    'lang.en': 'English',
+    'lang.nl': 'Nederlands',
+    'lang.label': 'Taal',
+    'reminders.title': 'Betalingsherinneringen',
+    'reminders.desc': 'Stuur betalingsherinneringen naar klanten met openstaande tabs',
+    'reminders.candidates': 'In aanmerking voor herinnering',
+    'reminders.candidates_desc': 'Deze klanten hebben openstaande tabs en een e-mailadres. Herinneringen worden verzonden via Resend.',
+    'reminders.no_candidates': 'Geen geschikte klanten',
+    'reminders.no_candidates_desc': 'Zorg dat geplande klanten een e-mailadres hebben.',
+    'reminders.send': 'Verstuur herinneringen',
+    'reminders.sending': 'Bezig met versturen...',
+    'reminders.result': '{sent} van {total} herinnering(en) verzonden',
+    'reminders.sent_title': 'Herinneringen verzonden',
+    'reminders.zero_sent': 'Geen herinneringen verzonden. Controleer of Resend is geconfigureerd.',
+    'reminders.success': '{sent} herinnering(en) succesvol verzonden',
+    'reminders.history': 'Verzonden herinneringen',
+    'reminders.history_empty': 'Nog geen herinneringen verzonden',
+    'reminders.customer': 'Klant',
+    'reminders.email': 'E-mail',
+    'reminders.amount': 'Bedrag',
+    'reminders.sent_at': 'Verzonden op',
+    'reminders.status': 'Status',
+    'tabs.email': 'E-mail (optioneel)',
+    'tabs.planned_email_hint': 'Voeg e-mail toe om betalingsherinneringen in te schakelen',
+  },
+};
+
+interface LangContextType {
+  lang: Lang;
+  setLang: (lang: Lang) => void;
+  t: (key: string, params?: Record<string, string | number>) => string;
+}
+
+const LangContext = createContext<LangContextType>({
+  lang: 'en',
+  setLang: () => {},
+  t: (key) => key,
+});
+
+export function LanguageProvider({ children }: { children: ReactNode }) {
+  const [lang, setLangState] = useState<Lang>('en');
+
+  useEffect(() => {
+    const stored = localStorage.getItem('kooltab-lang') as Lang | null;
+    if (stored === 'en' || stored === 'nl') setLangState(stored);
+  }, []);
+
+  function setLang(l: Lang) {
+    setLangState(l);
+    localStorage.setItem('kooltab-lang', l);
+  }
+
+  function t(key: string, params?: Record<string, string | number>): string {
+    let s = translations[lang][key];
+    if (!s) s = translations['en'][key] || key;
+    if (params) {
+      for (const [k, v] of Object.entries(params)) {
+        s = s.replace(`{${k}}`, String(v));
+      }
+    }
+    return s;
+  }
+
+  return (
+    <LangContext.Provider value={{ lang, setLang, t }}>
+      {children}
+    </LangContext.Provider>
+  );
+}
+
+export function useLang() {
+  return useContext(LangContext);
+}
\ No newline at end of file
diff --git a/apps/dashboard/tsconfig.tsbuildinfo b/apps/dashboard/tsconfig.tsbuildinfo
new file mode 100644
index 0000000..984123d
--- /dev/null
+++ b/apps/dashboard/tsconfig.tsbuildinfo
@@ -0,0 +1 @@
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\ No newline at end of file
diff --git a/docker-compose.prod.yml b/docker-compose.prod.yml
index 9c03aee..805743e 100644
--- a/docker-compose.prod.yml
+++ b/docker-compose.prod.yml
@@ -30,6 +30,10 @@ services:
       JWT_REFRESH_SECRET: "${JWT_REFRESH_SECRET}"
       PORT: 3001
       CORS_ORIGIN: "${DASHBOARD_URL:-http://localhost:3000}"
+      RESEND_API_KEY: "${RESEND_API_KEY:-}"
+      RESEND_FROM_EMAIL: "${RESEND_FROM_EMAIL:-KoolTab <onboarding@resend.dev>}"
+      # The API sits behind a reverse proxy: trust one hop of X-Forwarded-For for per-client rate limiting
+      TRUST_PROXY: "${TRUST_PROXY:-1}"
     depends_on:
       postgres:
         condition: service_healthy
diff --git a/docs/api.md b/docs/api.md
index 98b681b..8ae948f 100644
--- a/docs/api.md
+++ b/docs/api.md
@@ -18,7 +18,7 @@ Swagger UI: `http://localhost:3001/api/docs`
 ## Endpoints
 
 ### Health
-`GET /health` - Server health check
+`GET /health` - Server health check (503 when the database is unreachable)
 
 ### Auth
 `POST /auth/login` - Login with email/password
@@ -36,13 +36,37 @@ Swagger UI: `http://localhost:3001/api/docs`
 `POST /devices/:deviceId/commands/:commandId/ack` - Acknowledge command (device auth)
 `GET /devices/generation-code` - Generate registration code (admin)
 
+Sync semantics:
+- `openTabs` must be the device's **complete** list of open tabs. Tabs it no longer reports
+  (e.g. deleted on the terminal) are removed from the dashboard. Settling a tab on the terminal
+  keeps the tab open under the same name with a zero balance, so the name stays listed.
+- Every sync returns **all** pending commands for the device; `cursor` is still returned but no longer
+  filters. Devices dedupe by command id and re-send the ack for commands they already processed.
+- The first ack for a command wins; later acks are accepted as no-ops.
+
 ### Tabs
 `GET /venues/:venueId/tabs` - List open tabs
 
+### Planned Tabs (customer list)
+`GET /venues/:venueId/planned-tabs` - List planned customers
+`POST /venues/:venueId/planned-tabs` - Add a customer (admin)
+`POST /venues/:venueId/planned-tabs/import` - Bulk import `{ entries: [{ customerName, email? }], mode: 'merge' | 'replace' }` (admin).
+Names match case-insensitively and keep their existing spelling; `replace` also removes customers missing from the import.
+`PUT /venues/:venueId/planned-tabs/:id` - Rename a customer / set email (admin)
+`DELETE /venues/:venueId/planned-tabs/:id` - Remove a customer (admin)
+
+### Reminders
+`GET /venues/:venueId/reminders/candidates` - Customers with an unpaid balance and email, not reminded in the last 7 days
+`POST /venues/:venueId/reminders/send` - Send payment reminders
+`GET /venues/:venueId/reminders` - Reminder history
+`POST /venues/:venueId/reminders/test/:plannedTabId` - Send a test email (admin)
+
 ### Commands
 `POST /venues/:venueId/commands` - Create a command
 `GET /venues/:venueId/commands` - List command history
-`POST /venues/:venueId/devices/:deviceId/revoke` - Revoke device (admin)
+`POST /venues/:venueId/commands/devices/:deviceId/revoke` - Revoke device (admin)
+
+All `/venues/:venueId/...` routes return `403 venue_forbidden` unless the user belongs to that venue.
 
 ## Error Format
 
diff --git a/package-lock.json b/package-lock.json
new file mode 100644
index 0000000..f636f8d
--- /dev/null
+++ b/package-lock.json
@@ -0,0 +1,534 @@
+{
+  "name": "kooltab",
+  "lockfileVersion": 3,
+  "requires": true,
+  "packages": {
+    "": {
+      "name": "kooltab",
+      "devDependencies": {
+        "tsx": "^4.23.15"
+      },
+      "engines": {
+        "node": ">=18.0.0"
+      }
+    },
+    "node_modules/@esbuild/aix-ppc64": {
+      "version": "0.28.2",
+      "resolved": "https://registry.npmjs.org/@esbuild/aix-ppc64/-/aix-ppc64-0.28.2.tgz",
+      "integrity": "sha512-XExcO+dvLKvVtNTibSTBej1NCAbaGhWn9Ww1ZPx80qsahhPFe/8jgWP0IchNe0F3HwkU7n8ejhH8bjonqht8mQ==",
+      "cpu": [
+        "ppc64"
+      ],
+      "dev": true,
+      "license": "MIT",
+      "optional": true,
+      "os": [
+        "aix"
+      ],
+      "engines": {
+        "node": ">=18"
+      }
+    },
+    "node_modules/@esbuild/android-arm": {
+      "version": "0.28.2",
+      "resolved": "https://registry.npmjs.org/@esbuild/android-arm/-/android-arm-0.28.2.tgz",
+      "integrity": "sha512-kXXoiPVVGQcnIYGOeaovwOURpniDBpSq4A03qkQ+BMQqtGG6HYap3xne9C1O1yo4TR3qxlCX5IqqmX6fFo2Lqg==",
+      "cpu": [
+        "arm"
+      ],
+      "dev": true,
+      "license": "MIT",
+      "optional": true,
+      "os": [
+        "android"
+      ],
+      "engines": {
+        "node": ">=18"
+      }
+    },
+    "node_modules/@esbuild/android-arm64": {
+      "version": "0.28.2",
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+        "@esbuild/linux-arm64": "0.28.2",
+        "@esbuild/linux-ia32": "0.28.2",
+        "@esbuild/linux-loong64": "0.28.2",
+        "@esbuild/linux-mips64el": "0.28.2",
+        "@esbuild/linux-ppc64": "0.28.2",
+        "@esbuild/linux-riscv64": "0.28.2",
+        "@esbuild/linux-s390x": "0.28.2",
+        "@esbuild/linux-x64": "0.28.2",
+        "@esbuild/netbsd-arm64": "0.28.2",
+        "@esbuild/netbsd-x64": "0.28.2",
+        "@esbuild/openbsd-arm64": "0.28.2",
+        "@esbuild/openbsd-x64": "0.28.2",
+        "@esbuild/openharmony-arm64": "0.28.2",
+        "@esbuild/sunos-x64": "0.28.2",
+        "@esbuild/win32-arm64": "0.28.2",
+        "@esbuild/win32-ia32": "0.28.2",
+        "@esbuild/win32-x64": "0.28.2"
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+    },
+    "node_modules/fsevents": {
+      "version": "2.3.3",
+      "resolved": "https://registry.npmjs.org/fsevents/-/fsevents-2.3.3.tgz",
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+      "hasInstallScript": true,
+      "license": "MIT",
+      "optional": true,
+      "os": [
+        "darwin"
+      ],
+      "engines": {
+        "node": "^8.16.0 || ^10.6.0 || >=11.0.0"
+      }
+    },
+    "node_modules/tsx": {
+      "version": "4.23.15",
+      "resolved": "https://registry.npmjs.org/tsx/-/tsx-4.23.15.tgz",
+      "integrity": "sha512-Yiex1Ovn8z2xPpOWckIiysV1SSyRMY9BkLF++q0yKiDxCqRhosKfMg3janKkiLBwZ5c/YryloKwGZcrEmtwxKw==",
+      "dev": true,
+      "license": "MIT",
+      "dependencies": {
+        "esbuild": "~0.28.0"
+      },
+      "bin": {
+        "tsx": "dist/cli.mjs"
+      },
+      "engines": {
+        "node": ">=18.0.0"
+      },
+      "optionalDependencies": {
+        "fsevents": "~2.3.3"
+      }
+    }
+  }
+}
diff --git a/package.json b/package.json
index 2c69f0a..617e886 100644
--- a/package.json
+++ b/package.json
@@ -18,5 +18,8 @@
   },
   "engines": {
     "node": ">=18.0.0"
+  },
+  "devDependencies": {
+    "tsx": "^4.23.15"
   }
-}
\ No newline at end of file
+}
diff --git a/pnpm-lock.yaml b/pnpm-lock.yaml
index 42fb9ee..a47416f 100644
--- a/pnpm-lock.yaml
+++ b/pnpm-lock.yaml
@@ -6,7 +6,11 @@ settings:
 
 importers:
 
-  .: {}
+  .:
+    devDependencies:
+      tsx:
+        specifier: ^4.23.15
+        version: 4.23.15
 
   apps/api:
     dependencies:
@@ -82,7 +86,7 @@ importers:
     devDependencies:
       '@nestjs/cli':
         specifier: ^10.3.0
-        version: 10.4.9(postcss@8.5.28)(uglify-js@3.19.3)
+        version: 10.4.9(esbuild@0.28.2)(postcss@8.5.28)(uglify-js@3.19.3)
       '@nestjs/schematics':
         specifier: ^10.1.0
         version: 10.2.3(chokidar@3.6.0)(typescript@5.9.3)
@@ -118,10 +122,10 @@ importers:
         version: 6.3.4(supports-color@8.1.1)
       ts-jest:
         specifier: ^29.1.2
-        version: 29.4.12(@babel/core@7.29.7(supports-color@8.1.1))(@jest/transform@29.7.0(supports-color@8.1.1))(@jest/types@29.6.3)(babel-jest@29.7.0(@babel/core@7.29.7(supports-color@8.1.1))(supports-color@8.1.1))(jest-util@29.7.0)(jest@29.7.0(@types/node@20.19.43)(supports-color@8.1.1)(ts-node@10.9.2(@types/node@20.19.43)(typescript@5.9.3)))(typescript@5.9.3)
+        version: 29.4.12(@babel/core@7.29.7(supports-color@8.1.1))(@jest/transform@29.7.0(supports-color@8.1.1))(@jest/types@29.6.3)(babel-jest@29.7.0(@babel/core@7.29.7(supports-color@8.1.1))(supports-color@8.1.1))(esbuild@0.28.2)(jest-util@29.7.0)(jest@29.7.0(@types/node@20.19.43)(supports-color@8.1.1)(ts-node@10.9.2(@types/node@20.19.43)(typescript@5.9.3)))(typescript@5.9.3)
       ts-loader:
         specifier: ^9.5.1
-        version: 9.6.2(typescript@5.9.3)(webpack@5.97.1(postcss@8.5.28)(uglify-js@3.19.3))
+        version: 9.6.2(typescript@5.9.3)(webpack@5.97.1(esbuild@0.28.2)(postcss@8.5.28)(uglify-js@3.19.3))
 
   apps/dashboard:
     dependencies:
@@ -188,6 +192,9 @@ importers:
       tailwind-merge:
         specifier: ^2.2.1
         version: 2.6.1
+      xlsx:
+        specifier: https://cdn.sheetjs.com/xlsx-0.20.3/xlsx-0.20.3.tgz
+        version: https://cdn.sheetjs.com/xlsx-0.20.3/xlsx-0.20.3.tgz
       zod:
         specifier: ^3.22.4
         version: 3.25.76
@@ -209,7 +216,7 @@ importers:
         version: 8.5.28
       tailwindcss:
         specifier: ^3.4.1
-        version: 3.4.19
+        version: 3.4.19(tsx@4.23.15)
       typescript:
         specifier: ^5.4.0
         version: 5.9.3
@@ -420,6 +427,162 @@ packages:
     resolution: {integrity: sha512-IchNf6dN4tHoMFIn/7OE8LWZ19Y6q/67Bmf6vnGREv8RSbBVb9LPJxEcnwrcwX6ixSvaiGoomAUvu4YSxXrVgw==}
     engines: {node: '>=12'}
 
+  '@esbuild/aix-ppc64@0.28.2':
+    resolution: {integrity: sha512-XExcO+dvLKvVtNTibSTBej1NCAbaGhWn9Ww1ZPx80qsahhPFe/8jgWP0IchNe0F3HwkU7n8ejhH8bjonqht8mQ==}
+    engines: {node: '>=18'}
+    cpu: [ppc64]
+    os: [aix]
+
+  '@esbuild/android-arm64@0.28.2':
+    resolution: {integrity: sha512-5YfKeeI8qWfBZIX+u2xZC3Zlb3Os/gLS2sbEKM+I4ZOcsWmHS2WLysCcQZDAFRslDUU5Oiq44gf6PYN1vGwG5A==}
+    engines: {node: '>=18'}
+    cpu: [arm64]
+    os: [android]
+
+  '@esbuild/android-arm@0.28.2':
+    resolution: {integrity: sha512-kXXoiPVVGQcnIYGOeaovwOURpniDBpSq4A03qkQ+BMQqtGG6HYap3xne9C1O1yo4TR3qxlCX5IqqmX6fFo2Lqg==}
+    engines: {node: '>=18'}
+    cpu: [arm]
+    os: [android]
+
+  '@esbuild/android-x64@0.28.2':
+    resolution: {integrity: sha512-O387ite7SzUyCcy3JQX4P4bLtEA7bLLkx+esve5JHnyYfNTxcVpXZo9jhdB0lTKN44gztELTdU7nS8Nr16Fs1Q==}
+    engines: {node: '>=18'}
+    cpu: [x64]
+    os: [android]
+
+  '@esbuild/darwin-arm64@0.28.2':
+    resolution: {integrity: sha512-n4KqkOQrraxHJcgjM1RvwbigfQKIKJVpM7xp+KsxiyUSrRdIXnt73VhrPAx0fV44hgfmIVKjxMN9J1t5jySVkw==}
+    engines: {node: '>=18'}
+    cpu: [arm64]
+    os: [darwin]
+
+  '@esbuild/darwin-x64@0.28.2':
+    resolution: {integrity: sha512-uq6suIWYP37qzGddBKPw5QEQPi6HiLGsO7UmkpfyaYNQ3D+rN6w6WfwH+nuqcGXWvawGwxOEroO4YGnFh95azw==}
+    engines: {node: '>=18'}
+    cpu: [x64]
+    os: [darwin]
+
+  '@esbuild/freebsd-arm64@0.28.2':
+    resolution: {integrity: sha512-n+I0BTSRIoy+d6RPKnEVwql5UwBJolytvY4mAOIEJorKlqgPII8ix6slVVrfZ5Tnj7glIZvloylbB/EJPMWEXw==}
+    engines: {node: '>=18'}
+    cpu: [arm64]
+    os: [freebsd]
+
+  '@esbuild/freebsd-x64@0.28.2':
+    resolution: {integrity: sha512-78XJTJkvPs0kz2w61301PJjXl4g7q3JqiYMZ/M/yVI73EHBrCRTgkhu9oqG7vPqq+a/yadEW8aD+agKlk5xrmg==}
+    engines: {node: '>=18'}
+    cpu: [x64]
+    os: [freebsd]
+
+  '@esbuild/linux-arm64@0.28.2':
+    resolution: {integrity: sha512-pW4AC0P3it8c7do9MVM4p51FzHzdM/TZrerurgRcHJ2WTa1VQ1CIq18xncfpBJw4ojkiZZrKW2yIBWBP92j6Ug==}
+    engines: {node: '>=18'}
+    cpu: [arm64]
+    os: [linux]
+
+  '@esbuild/linux-arm@0.28.2':
+    resolution: {integrity: sha512-XlDnu2q5yoqems+xay6wSAcg9DDD7K9RLKZEBOMZm3ckNpJBvOX20tSfby8KfrrhINDyv9V2YVZKY/SpoGJI8w==}
+    engines: {node: '>=18'}
+    cpu: [arm]
+    os: [linux]
+
+  '@esbuild/linux-ia32@0.28.2':
+    resolution: {integrity: sha512-CYbnj78HsIeA+DhgUKgFCfvNsTHFhMMrinUrMZpDXJXKN8T3XViTZ/+wtHeVxEWY8ewSzTFN+nRmSwO2tZaLUQ==}
+    engines: {node: '>=18'}
+    cpu: [ia32]
+    os: [linux]
+
+  '@esbuild/linux-loong64@0.28.2':
+    resolution: {integrity: sha512-buwkd8nsph4R+ajRvw0qM5Hja/TXQow3ptzWO2EbG/cqcIkHloRrdlBtQlshyYGTNFvfkfJ5tpPLVkY4DtsPfQ==}
+    engines: {node: '>=18'}
+    cpu: [loong64]
+    os: [linux]
+
+  '@esbuild/linux-mips64el@0.28.2':
+    resolution: {integrity: sha512-ZVykbDyk7519VwiNb9Lcj9m8XM6v5V9uKPvrEMkkEedVewf+0itkhahp4HDpgERXhwLRpWFypsGbG/J8s0QjJA==}
+    engines: {node: '>=18'}
+    cpu: [mips64el]
+    os: [linux]
+
+  '@esbuild/linux-ppc64@0.28.2':
+    resolution: {integrity: sha512-CAXl+Dtd9UUuJd8pKKdwh6MLm3MUMiqMPmhZ3tTSXPqfyQ3vDl6R5hZdZ/kYojK4ofXtdfSv1tFq8XzWx3heNQ==}
+    engines: {node: '>=18'}
+    cpu: [ppc64]
+    os: [linux]
+
+  '@esbuild/linux-riscv64@0.28.2':
+    resolution: {integrity: sha512-GeXCej4IQtU1B+QlDV8W/RRvbzI3O/Stss+/bCXv4lZls5WGRtu2a+3JkA3i4qIUlMXpcHebWpF8AkJhATowuA==}
+    engines: {node: '>=18'}
+    cpu: [riscv64]
+    os: [linux]
+
+  '@esbuild/linux-s390x@0.28.2':
+    resolution: {integrity: sha512-3H1weTYZPxt/WOhByszQZybS9w5lKzUn1FDMsgEChbHWQwHYQQRfBxgCcZvPhjHfKyJjIievvMmEUawJrdY9Dg==}
+    engines: {node: '>=18'}
+    cpu: [s390x]
+    os: [linux]
+
+  '@esbuild/linux-x64@0.28.2':
+    resolution: {integrity: sha512-4xTZr1FUmSoQW4XIWmit3tzQrUTZM+N3P0XV8xROKYF50XfI7xeO90+1bZvNwxIufQ9hDQVRJH5YhgPVF8A/HQ==}
+    engines: {node: '>=18'}
+    cpu: [x64]
+    os: [linux]
+
+  '@esbuild/netbsd-arm64@0.28.2':
+    resolution: {integrity: sha512-sSATRjPeDBg3pdgHoQfoYBob11Kk1FGa9lui5RIHZCoCkJa9QKlvl3/vKz2usCmYYjs7ymJR/2Nnsqe+Hjt5nw==}
+    engines: {node: '>=18'}
+    cpu: [arm64]
+    os: [netbsd]
+
+  '@esbuild/netbsd-x64@0.28.2':
+    resolution: {integrity: sha512-lqnzCV+mM0gIADaKihiCg6ifgfU2L3h5E33rNQBN1Y4MaVGnzryzmvvf7UHxprpQdE8hpqLolJ9Rl+SkIRDpyw==}
+    engines: {node: '>=18'}
+    cpu: [x64]
+    os: [netbsd]
+
+  '@esbuild/openbsd-arm64@0.28.2':
+    resolution: {integrity: sha512-AL2qJILH7lNjrDmCQDvdxMfAUIv8KMNZOvrwAQ8i8//ntL9FflhOyMJ8OZSMBb8/AWXe3/5v5S20y3zCoZWKoQ==}
+    engines: {node: '>=18'}
+    cpu: [arm64]
+    os: [openbsd]
+
+  '@esbuild/openbsd-x64@0.28.2':
+    resolution: {integrity: sha512-QtiuPytchRyC4rwUKhexJdQKvDuZ6hWloi3igqPQNUJCS1/v9EiO3UTOXR6A3FoMo4fnAKbWJdqaIwhOzh8qEw==}
+    engines: {node: '>=18'}
+    cpu: [x64]
+    os: [openbsd]
+
+  '@esbuild/openharmony-arm64@0.28.2':
+    resolution: {integrity: sha512-WkhYDmpTjLvGlScA1rwjRUmhl4k8oXR3cIbtqWmELgU/dFeHHlEllxDvdWcNJV9rbzCexB5vz8gtNewWLgCT7Q==}
+    engines: {node: '>=18'}
+    cpu: [arm64]
+    os: [openharmony]
+
+  '@esbuild/sunos-x64@0.28.2':
+    resolution: {integrity: sha512-GPMSkTOtMnv2U2F8gxe4Io6qmVs+YKyp832Etqqxr0hFngmXQ3rzwytelm3GIn7T4VviRUlf3sOgBOiTdvaf7g==}
+    engines: {node: '>=18'}
+    cpu: [x64]
+    os: [sunos]
+
+  '@esbuild/win32-arm64@0.28.2':
+    resolution: {integrity: sha512-PIhhEkE9uPBleRBrQEJpUn7MBnibZzbGzYWPmY3x+YoVg/95zbjB4CxPPOQ8l5tYYM4mMaCthF8/1DIfBQQyWQ==}
+    engines: {node: '>=18'}
+    cpu: [arm64]
+    os: [win32]
+
+  '@esbuild/win32-ia32@0.28.2':
+    resolution: {integrity: sha512-YmJbfTlvU7Sdn9BB+4PRES4oB6pxgS37MAONj+hBr/cpXS1aBPKXxNnDbu+QCWPj0o9dgyxeq79g6c5P8KeuYA==}
+    engines: {node: '>=18'}
+    cpu: [ia32]
+    os: [win32]
+
+  '@esbuild/win32-x64@0.28.2':
+    resolution: {integrity: sha512-5ebpxr3nWMzrL/rnUI755Jkuee0bHL/Gq0WTF9lvcpv73wAp5eu8MfBUgWK9bhWvZjj7yX8etf/8tI8Ney695g==}
+    engines: {node: '>=18'}
+    cpu: [x64]
+    os: [win32]
+
   '@floating-ui/core@1.8.0':
     resolution: {integrity: sha512-0CIZ5itps/8x7BG8dEIhs53BvCUH2PCoogtakwRTut+Arm58sJooJ0AuZhLw2HJYIR5cMLNPBSS728sPho2khQ==}
 
@@ -1998,6 +2161,11 @@ packages:
     resolution: {integrity: sha512-j6vWzfrGVfyXxge+O0x5sh6cvxAog0a/4Rdd2K36zCMV5eJ+/+tOAngRO8cODMNWbVRdVlmGZQL2YS3yR8bIUA==}
     engines: {node: '>= 0.4'}
 
+  esbuild@0.28.2:
+    resolution: {integrity: sha512-HKVLS8dvII+xoKW9kmqxbRKrnWEXfJJr/FZhhJmiqIB0e053QNYFqOBouTMO/k5sID4MvCiUCvv8b9M4h32wIA==}
+    engines: {node: '>=18'}
+    hasBin: true
+
   escalade@3.2.0:
     resolution: {integrity: sha512-WUj2qlxaQtO4g6Pq5c29GTcWGDyd8itL8zTlipgECz3JesAiiOKotd8JU6otB3PACgG6xkJUyVhboMS+bje/jA==}
     engines: {node: '>=6'}
@@ -3620,6 +3788,11 @@ packages:
   tslib@2.8.1:
     resolution: {integrity: sha512-oJFu94HQb+KVduSUQL7wnpmqnfmLsOA/nAh6b6EH0wCEoK0/mPeXU6c3wKDV83MkOuHPRHtSXKKU99IBazS/2w==}
 
+  tsx@4.23.15:
+    resolution: {integrity: sha512-Yiex1Ovn8z2xPpOWckIiysV1SSyRMY9BkLF++q0yKiDxCqRhosKfMg3janKkiLBwZ5c/YryloKwGZcrEmtwxKw==}
+    engines: {node: '>=18.0.0'}
+    hasBin: true
+
   type-detect@4.0.8:
     resolution: {integrity: sha512-0fr/mIH1dlO+x7TlcMy+bIDqKPsw/70tVyeHW787goQjhmqaZe10uwLujubK9q9Lg6Fiho1KUKDYz0Z7k7g5/g==}
     engines: {node: '>=4'}
@@ -3797,6 +3970,12 @@ packages:
     resolution: {integrity: sha512-7KxauUdBmSdWnmpaGFg+ppNjKF8uNLry8LyzjauQDOVONfFLNKrKvQOxZ/VuTIcS/gge/YNahf5RIIQWTSarlg==}
     engines: {node: ^12.13.0 || ^14.15.0 || >=16.0.0}
 
+  xlsx@https://cdn.sheetjs.com/xlsx-0.20.3/xlsx-0.20.3.tgz:
+    resolution: {integrity: sha512-oLDq3jw7AcLqKWH2AhCpVTZl8mf6X2YReP+Neh0SJUzV/BdZYjth94tG5toiMB1PPrYtxOCfaoUCkvtuH+3AJA==, tarball: https://cdn.sheetjs.com/xlsx-0.20.3/xlsx-0.20.3.tgz}
+    version: 0.20.3
+    engines: {node: '>=0.8'}
+    hasBin: true
+
   xtend@4.0.2:
     resolution: {integrity: sha512-LKYU1iAXJXUgAXn9URjiu+MWhyUXHsvfp7mcuYm9dSUKK0/CjtrUwFAxD82/mCWbtLsGjFIad0wIsod4zrTAEQ==}
     engines: {node: '>=0.4'}
@@ -4064,6 +4243,84 @@ snapshots:
     dependencies:
       '@jridgewell/trace-mapping': 0.3.9
 
+  '@esbuild/aix-ppc64@0.28.2':
+    optional: true
+
+  '@esbuild/android-arm64@0.28.2':
+    optional: true
+
+  '@esbuild/android-arm@0.28.2':
+    optional: true
+
+  '@esbuild/android-x64@0.28.2':
+    optional: true
+
+  '@esbuild/darwin-arm64@0.28.2':
+    optional: true
+
+  '@esbuild/darwin-x64@0.28.2':
+    optional: true
+
+  '@esbuild/freebsd-arm64@0.28.2':
+    optional: true
+
+  '@esbuild/freebsd-x64@0.28.2':
+    optional: true
+
+  '@esbuild/linux-arm64@0.28.2':
+    optional: true
+
+  '@esbuild/linux-arm@0.28.2':
+    optional: true
+
+  '@esbuild/linux-ia32@0.28.2':
+    optional: true
+
+  '@esbuild/linux-loong64@0.28.2':
+    optional: true
+
+  '@esbuild/linux-mips64el@0.28.2':
+    optional: true
+
+  '@esbuild/linux-ppc64@0.28.2':
+    optional: true
+
+  '@esbuild/linux-riscv64@0.28.2':
+    optional: true
+
+  '@esbuild/linux-s390x@0.28.2':
+    optional: true
+
+  '@esbuild/linux-x64@0.28.2':
+    optional: true
+
+  '@esbuild/netbsd-arm64@0.28.2':
+    optional: true
+
+  '@esbuild/netbsd-x64@0.28.2':
+    optional: true
+
+  '@esbuild/openbsd-arm64@0.28.2':
+    optional: true
+
+  '@esbuild/openbsd-x64@0.28.2':
+    optional: true
+
+  '@esbuild/openharmony-arm64@0.28.2':
+    optional: true
+
+  '@esbuild/sunos-x64@0.28.2':
+    optional: true
+
+  '@esbuild/win32-arm64@0.28.2':
+    optional: true
+
+  '@esbuild/win32-ia32@0.28.2':
+    optional: true
+
+  '@esbuild/win32-x64@0.28.2':
+    optional: true
+
   '@floating-ui/core@1.8.0':
     dependencies:
       '@floating-ui/utils': 0.2.12
@@ -4314,7 +4571,7 @@ snapshots:
 
   '@microsoft/tsdoc@0.15.1': {}
 
-  '@nestjs/cli@10.4.9(postcss@8.5.28)(uglify-js@3.19.3)':
+  '@nestjs/cli@10.4.9(esbuild@0.28.2)(postcss@8.5.28)(uglify-js@3.19.3)':
     dependencies:
       '@angular-devkit/core': 17.3.11(chokidar@3.6.0)
       '@angular-devkit/schematics': 17.3.11(chokidar@3.6.0)
@@ -4324,7 +4581,7 @@ snapshots:
       chokidar: 3.6.0
       cli-table3: 0.6.5
       commander: 4.1.1
-      fork-ts-checker-webpack-plugin: 9.0.2(typescript@5.7.2)(webpack@5.97.1(postcss@8.5.28)(uglify-js@3.19.3))
+      fork-ts-checker-webpack-plugin: 9.0.2(typescript@5.7.2)(webpack@5.97.1(esbuild@0.28.2)(postcss@8.5.28)(uglify-js@3.19.3))
       glob: 10.4.5
       inquirer: 8.2.6
       node-emoji: 1.11.0
@@ -4333,7 +4590,7 @@ snapshots:
       tsconfig-paths: 4.2.0
       tsconfig-paths-webpack-plugin: 4.2.0
       typescript: 5.7.2
-      webpack: 5.97.1(postcss@8.5.28)(uglify-js@3.19.3)
+      webpack: 5.97.1(esbuild@0.28.2)(postcss@8.5.28)(uglify-js@3.19.3)
       webpack-node-externals: 3.0.0
     transitivePeerDependencies:
       - '@minify-html/node'
@@ -5825,6 +6082,35 @@ snapshots:
       has-tostringtag: 1.0.2
       hasown: 2.0.4
 
+  esbuild@0.28.2:
+    optionalDependencies:
+      '@esbuild/aix-ppc64': 0.28.2
+      '@esbuild/android-arm': 0.28.2
+      '@esbuild/android-arm64': 0.28.2
+      '@esbuild/android-x64': 0.28.2
+      '@esbuild/darwin-arm64': 0.28.2
+      '@esbuild/darwin-x64': 0.28.2
+      '@esbuild/freebsd-arm64': 0.28.2
+      '@esbuild/freebsd-x64': 0.28.2
+      '@esbuild/linux-arm': 0.28.2
+      '@esbuild/linux-arm64': 0.28.2
+      '@esbuild/linux-ia32': 0.28.2
+      '@esbuild/linux-loong64': 0.28.2
+      '@esbuild/linux-mips64el': 0.28.2
+      '@esbuild/linux-ppc64': 0.28.2
+      '@esbuild/linux-riscv64': 0.28.2
+      '@esbuild/linux-s390x': 0.28.2
+      '@esbuild/linux-x64': 0.28.2
+      '@esbuild/netbsd-arm64': 0.28.2
+      '@esbuild/netbsd-x64': 0.28.2
+      '@esbuild/openbsd-arm64': 0.28.2
+      '@esbuild/openbsd-x64': 0.28.2
+      '@esbuild/openharmony-arm64': 0.28.2
+      '@esbuild/sunos-x64': 0.28.2
+      '@esbuild/win32-arm64': 0.28.2
+      '@esbuild/win32-ia32': 0.28.2
+      '@esbuild/win32-x64': 0.28.2
+
   escalade@3.2.0: {}
 
   escape-html@1.0.3: {}
@@ -5985,7 +6271,7 @@ snapshots:
       cross-spawn: 7.0.6
       signal-exit: 4.1.0
 
-  fork-ts-checker-webpack-plugin@9.0.2(typescript@5.7.2)(webpack@5.97.1(postcss@8.5.28)(uglify-js@3.19.3)):
+  fork-ts-checker-webpack-plugin@9.0.2(typescript@5.7.2)(webpack@5.97.1(esbuild@0.28.2)(postcss@8.5.28)(uglify-js@3.19.3)):
     dependencies:
       '@babel/code-frame': 7.29.7
       chalk: 4.1.2
@@ -6000,7 +6286,7 @@ snapshots:
       semver: 7.8.5
       tapable: 2.3.3
       typescript: 5.7.2
-      webpack: 5.97.1(postcss@8.5.28)(uglify-js@3.19.3)
+      webpack: 5.97.1(esbuild@0.28.2)(postcss@8.5.28)(uglify-js@3.19.3)
 
   form-data@4.0.6:
     dependencies:
@@ -7071,12 +7357,13 @@ snapshots:
       camelcase-css: 2.0.1
       postcss: 8.5.28
 
-  postcss-load-config@6.0.1(jiti@1.21.7)(postcss@8.5.28):
+  postcss-load-config@6.0.1(jiti@1.21.7)(postcss@8.5.28)(tsx@4.23.15):
     dependencies:
       lilconfig: 3.1.3
     optionalDependencies:
       jiti: 1.21.7
       postcss: 8.5.28
+      tsx: 4.23.15
 
   postcss-nested@6.2.0(postcss@8.5.28):
     dependencies:
@@ -7490,7 +7777,7 @@ snapshots:
 
   tailwind-merge@2.6.1: {}
 
-  tailwindcss@3.4.19:
+  tailwindcss@3.4.19(tsx@4.23.15):
     dependencies:
       '@alloc/quick-lru': 5.3.0
       arg: 5.0.2
@@ -7509,7 +7796,7 @@ snapshots:
       postcss: 8.5.28
       postcss-import: 15.1.0(postcss@8.5.28)
       postcss-js: 4.1.0(postcss@8.5.28)
-      postcss-load-config: 6.0.1(jiti@1.21.7)(postcss@8.5.28)
+      postcss-load-config: 6.0.1(jiti@1.21.7)(postcss@8.5.28)(tsx@4.23.15)
       postcss-nested: 6.2.0(postcss@8.5.28)
       postcss-selector-parser: 6.1.4
       resolve: 1.22.12
@@ -7529,14 +7816,15 @@ snapshots:
       mkdirp: 1.0.4
       yallist: 4.0.0
 
-  terser-webpack-plugin@5.6.1(postcss@8.5.28)(uglify-js@3.19.3)(webpack@5.97.1(postcss@8.5.28)(uglify-js@3.19.3)):
+  terser-webpack-plugin@5.6.1(esbuild@0.28.2)(postcss@8.5.28)(uglify-js@3.19.3)(webpack@5.97.1(esbuild@0.28.2)(postcss@8.5.28)(uglify-js@3.19.3)):
     dependencies:
       '@jridgewell/trace-mapping': 0.3.31
       jest-worker: 27.5.1
       schema-utils: 4.5.0
       terser: 5.51.2
-      webpack: 5.97.1(postcss@8.5.28)(uglify-js@3.19.3)
+      webpack: 5.97.1(esbuild@0.28.2)(postcss@8.5.28)(uglify-js@3.19.3)
     optionalDependencies:
+      esbuild: 0.28.2
       postcss: 8.5.28
       uglify-js: 3.19.3
 
@@ -7592,7 +7880,7 @@ snapshots:
 
   ts-interface-checker@0.1.13: {}
 
-  ts-jest@29.4.12(@babel/core@7.29.7(supports-color@8.1.1))(@jest/transform@29.7.0(supports-color@8.1.1))(@jest/types@29.6.3)(babel-jest@29.7.0(@babel/core@7.29.7(supports-color@8.1.1))(supports-color@8.1.1))(jest-util@29.7.0)(jest@29.7.0(@types/node@20.19.43)(supports-color@8.1.1)(ts-node@10.9.2(@types/node@20.19.43)(typescript@5.9.3)))(typescript@5.9.3):
+  ts-jest@29.4.12(@babel/core@7.29.7(supports-color@8.1.1))(@jest/transform@29.7.0(supports-color@8.1.1))(@jest/types@29.6.3)(babel-jest@29.7.0(@babel/core@7.29.7(supports-color@8.1.1))(supports-color@8.1.1))(esbuild@0.28.2)(jest-util@29.7.0)(jest@29.7.0(@types/node@20.19.43)(supports-color@8.1.1)(ts-node@10.9.2(@types/node@20.19.43)(typescript@5.9.3)))(typescript@5.9.3):
     dependencies:
       bs-logger: 0.2.6
       fast-json-stable-stringify: 2.1.0
@@ -7610,15 +7898,16 @@ snapshots:
       '@jest/transform': 29.7.0(supports-color@8.1.1)
       '@jest/types': 29.6.3
       babel-jest: 29.7.0(@babel/core@7.29.7(supports-color@8.1.1))(supports-color@8.1.1)
+      esbuild: 0.28.2
       jest-util: 29.7.0
 
-  ts-loader@9.6.2(typescript@5.9.3)(webpack@5.97.1(postcss@8.5.28)(uglify-js@3.19.3)):
+  ts-loader@9.6.2(typescript@5.9.3)(webpack@5.97.1(esbuild@0.28.2)(postcss@8.5.28)(uglify-js@3.19.3)):
     dependencies:
       chalk: 4.1.2
       picomatch: 4.0.7
       source-map: 0.7.6
       typescript: 5.9.3
-      webpack: 5.97.1(postcss@8.5.28)(uglify-js@3.19.3)
+      webpack: 5.97.1(esbuild@0.28.2)(postcss@8.5.28)(uglify-js@3.19.3)
 
   ts-node@10.9.2(@types/node@20.19.43)(typescript@5.9.3):
     dependencies:
@@ -7653,6 +7942,12 @@ snapshots:
 
   tslib@2.8.1: {}
 
+  tsx@4.23.15:
+    dependencies:
+      esbuild: 0.28.2
+    optionalDependencies:
+      fsevents: 2.3.3
+
   type-detect@4.0.8: {}
 
   type-fest@0.21.3: {}
@@ -7748,7 +8043,7 @@ snapshots:
 
   webpack-sources@3.5.1: {}
 
-  webpack@5.97.1(postcss@8.5.28)(uglify-js@3.19.3):
+  webpack@5.97.1(esbuild@0.28.2)(postcss@8.5.28)(uglify-js@3.19.3):
     dependencies:
       '@types/eslint-scope': 3.7.7
       '@types/estree': 1.0.9
@@ -7770,7 +8065,7 @@ snapshots:
       neo-async: 2.6.2
       schema-utils: 3.3.0
       tapable: 2.3.3
-      terser-webpack-plugin: 5.6.1(postcss@8.5.28)(uglify-js@3.19.3)(webpack@5.97.1(postcss@8.5.28)(uglify-js@3.19.3))
+      terser-webpack-plugin: 5.6.1(esbuild@0.28.2)(postcss@8.5.28)(uglify-js@3.19.3)(webpack@5.97.1(esbuild@0.28.2)(postcss@8.5.28)(uglify-js@3.19.3))
       watchpack: 2.5.2
       webpack-sources: 3.5.1
     transitivePeerDependencies:
@@ -7827,6 +8122,8 @@ snapshots:
       imurmurhash: 0.1.4
       signal-exit: 3.0.7
 
+  xlsx@https://cdn.sheetjs.com/xlsx-0.20.3/xlsx-0.20.3.tgz: {}
+
   xtend@4.0.2: {}
 
   y18n@5.0.8: {}
diff --git a/pnpm-workspace.yaml b/pnpm-workspace.yaml
index fb68f71..874618e 100644
--- a/pnpm-workspace.yaml
+++ b/pnpm-workspace.yaml
@@ -6,4 +6,5 @@ allowBuilds:
   '@prisma/client': true
   '@prisma/engines': true
   bcrypt: true
+  esbuild: true
   prisma: true
diff --git a/scripts/device-sync.ts b/scripts/device-sync.ts
index 6bea7f2..fcf5057 100644
--- a/scripts/device-sync.ts
+++ b/scripts/device-sync.ts
@@ -1,206 +1,289 @@
 /**
- * KoolTab Device Simulator
+ * KoolTab Interactive Device Simulator
+ *
+ * An interactive CLI that simulates a Flutter bar terminal device.
+ * Keeps running until you press Q.
  *
- * A CLI tool that simulates a Flutter bar terminal device.
  * Usage: npx ts-node scripts/device-sync.ts
- *
- * Steps:
- * 1. Register a device (or paste an existing token)
- * 2. Sync open tabs
- * 3. Receive pending commands
- * 4. Acknowledge commands
  */
 
+import * as readline from 'readline';
+
 const API_URL = process.env.API_URL || 'http://localhost:3001/api/v1';
 
-const args = process.argv.slice(2);
-const command = args[0] || 'help';
-
-interface SyncResult {
-  cursor: string;
-  commands: Array<{
-    id: string;
-    type: string;
-    tabId: string;
-    expectedVersion: number;
-    paymentMethod: string;
-    requestedBy: string;
-    createdAt: string;
-  }>;
-}
+// ── State ────────────────────────────────────────────────
+let deviceId = '';
+let token = '';
+let cursor: string | null = null;
+let venueId = '';
+let registrationCode = '';
+const openTabs: Map<string, { customerName: string; version: number; totalInCents: number; itemCount: number }> = new Map();
+let pendingCommands: Array<{ id: string; type: string; tabId: string; expectedVersion: number; paymentMethod: string }> = [];
+let tabCounter = 0;
+let plannedNames: string[] = [];
+let plannedIndex = 0;
 
+// ── API helpers ──────────────────────────────────────────
 async function api<T = any>(endpoint: string, options: RequestInit = {}): Promise<T> {
+  const { headers: customHeaders, ...rest } = options;
   const res = await fetch(`${API_URL}${endpoint}`, {
-    headers: { 'Content-Type': 'application/json', ...(options.headers as Record<string, string>) },
-    ...options,
+    ...rest,
+    headers: { 'Content-Type': 'application/json', ...(customHeaders as Record<string, string>) },
   });
-
   if (!res.ok) {
     const body = await res.json().catch(() => null);
-    const msg = body?.error?.message || `HTTP ${res.status}`;
-    throw new Error(msg);
+    throw new Error(body?.error?.message || `HTTP ${res.status}`);
   }
-
   return res.json();
 }
 
-async function registerDevice() {
-  const venueId = args[1];
-  const name = args[2] || 'Simulated Terminal';
-  const code = args[3];
+// ── Actions ──────────────────────────────────────────────
 
-  if (!venueId || !code) {
-    console.error('Usage: npx ts-node scripts/device-sync.ts register <venueId> <name> <registrationCode>');
-    process.exit(1);
-  }
-
-  console.log(`Registering device "${name}" in venue ${venueId}...`);
-  const result = await api('/devices/register', {
-    method: 'POST',
-    body: JSON.stringify({ venueId, name, registrationCode: code }),
-  });
-
-  console.log('Device registered!');
-  console.log(`  Device ID: ${result.deviceId}`);
-  console.log(`  Token: ${result.token}`);
-  console.log(`  Expires: ${result.tokenExpiresAt}`);
-  console.log('\nSave this token for future sync operations.');
-  return result;
+// The server treats openTabs as the complete set: tabs left out are considered closed
+function buildTabsPayload() {
+  return Array.from(openTabs.entries()).map(([id, t]) => ({
+    id, customerName: t.customerName, version: t.version, totalInCents: t.totalInCents, itemCount: t.itemCount,
+  }));
 }
 
-async function syncDevice() {
-  const deviceId = args[1];
-  const token = args[2];
-
+async function fetchPlannedCustomers() {
+  // Planned names come from the sync response — do a quick sync to refresh them
   if (!deviceId || !token) {
-    console.error('Usage: npx ts-node scripts/device-sync.ts sync <deviceId> <token> [cursor]');
-    process.exit(1);
+    console.log('\n  ❌ Not registered yet.');
+    return;
   }
-
-  const cursor = args[3];
-  const tabs = [
-    { id: 'tab-' + Date.now(), customerName: 'Simulated Customer', version: 1, totalInCents: 1500, itemCount: 2 },
-  ];
-
-  console.log(`Syncing device ${deviceId}...`);
-  const result = await api<SyncResult>(`/devices/${deviceId}/sync`, {
-    method: 'POST',
-    headers: { Authorization: `Bearer ${token}` },
-    body: JSON.stringify({ deviceId, cursor: cursor || null, openTabs: tabs }),
-  });
-
-  console.log('Sync complete!');
-  console.log(`  New cursor: ${result.cursor}`);
-  console.log(`  Commands received: ${result.commands.length}`);
-
-  for (const cmd of result.commands) {
-    console.log(`  Command: ${cmd.id} - ${cmd.type} (tab: ${cmd.tabId}, payment: ${cmd.paymentMethod})`);
-  }
-
-  return result;
-}
-
-async function ackCommand() {
-  const deviceId = args[1];
-  const token = args[2];
-  const commandId = args[3];
-  const status = args[4] || 'completed';
-  const result = args[5] || 'Tab closed successfully';
-
-  if (!deviceId || !token || !commandId) {
-    console.error('Usage: npx ts-node scripts/device-sync.ts ack <deviceId> <token> <commandId> [status] [result]');
-    process.exit(1);
-  }
-
-  console.log(`Acknowledging command ${commandId} as ${status}...`);
-  const res = await api(`/devices/${deviceId}/commands/${commandId}/ack`, {
-    method: 'POST',
-    headers: { Authorization: `Bearer ${token}` },
-    body: JSON.stringify({ commandId, status, result }),
-  });
-
-  console.log('Ack complete!');
-  console.log(`  Result: ${JSON.stringify(res)}`);
-}
-
-// Interactive demo sequence
-async function demo() {
-  const venueId = args[1];
-  const code = args[2];
-
-  if (!venueId || !code) {
-    console.error('Usage: npx ts-node scripts/device-sync.ts demo <venueId> <registrationCode>');
-    console.error('First, generate a registration code from the dashboard (Devices > Add Device).');
-    process.exit(1);
-  }
-
   try {
-    // 1. Register
-    const reg = await registerDevice();
-    const deviceId = reg.deviceId;
-    const token = reg.token;
+    const result = await api<{ plannedTabNames?: string[] }>(`/devices/${deviceId}/sync`, {
+      method: 'POST',
+      headers: { Authorization: `Bearer ${token}` },
+      body: JSON.stringify({ deviceId, cursor, openTabs: buildTabsPayload() }),
+    });
+    if (result.plannedTabNames && result.plannedTabNames.length > 0) {
+      plannedNames = result.plannedTabNames;
+      plannedIndex = 0;
+    }
+    console.log(`\n  📋 Loaded ${plannedNames.length} planned customer(s) from server`);
+    if (plannedNames.length > 0) {
+      console.log(`     ${plannedNames.join(', ')}`);
+    }
+  } catch {
+    console.log('\n  ⚠️  Could not fetch planned customers (using fallback names)');
+  }
+}
 
-    // 2. Sync with tabs
-    console.log('\n--- Sync 1: Upload tabs ---');
-    const sync1 = await syncDevice();
+async function registerDevice() {
+  const name = 'Simulated Terminal';
+  if (!registrationCode) {
+    console.log('\n  ❌ No registration code set. Use P to pair first.');
+    return;
+  }
+  try {
+    const result = await api('/devices/register', {
+      method: 'POST',
+      body: JSON.stringify({ venueId, name, registrationCode }),
+    });
+    deviceId = result.deviceId;
+    token = result.token;
+    console.log(`\n  ✅ Registered as "${name}"`);
+    console.log(`  🆔 Device ID: ${deviceId}`);
+    console.log(`  🔑 Token: ${token.substring(0, 20)}...`);
+    await fetchPlannedCustomers();
+  } catch (err: any) {
+    console.log(`\n  ❌ Registration failed: ${err.message}`);
+  }
+}
 
-    if (sync1.commands.length > 0) {
-      // 3. Ack commands
-      for (const cmd of sync1.commands) {
-        console.log(`\n--- Ack: ${cmd.id} ---`);
-        await ackCommand(deviceId, token, cmd.id, 'completed', `Tab ${cmd.tabId} closed successfully`);
-      }
+function addTab() {
+  tabCounter++;
+  const tabId = `tab-${Date.now()}-${tabCounter}`;
+  const fallbackNames = ['Jan', 'Piet', 'Kees', 'Anna', 'Maria', 'Lisa', 'Tom', 'Emma', 'Noah', 'Sophie'];
+  const names = plannedNames.length > 0 ? plannedNames : fallbackNames;
+  const name = names[plannedIndex % names.length];
+  plannedIndex++;
+  const items = Math.floor(Math.random() * 5) + 1;
+  const total = items * (Math.floor(Math.random() * 10) + 5) * 100;
+  openTabs.set(tabId, { customerName: name, version: 1, totalInCents: total, itemCount: items });
+  console.log(`  📋 Tab added: ${name} — €${(total / 100).toFixed(2)} (${items} items) [${tabId.substring(0, 8)}]`);
+}
 
-      // 4. Sync again to see no pending commands
-      console.log('\n--- Sync 2: Verify no pending commands ---');
-      await syncDevice();
+async function sync() {
+  if (!deviceId || !token) {
+    console.log('\n  ❌ Not registered. Press P to pair first.');
+    return;
+  }
+  const tabsPayload = buildTabsPayload();
+  try {
+    const result = await api<{ cursor: string; commands: any[]; plannedTabNames?: string[] }>(`/devices/${deviceId}/sync`, {
+      method: 'POST',
+      headers: { Authorization: `Bearer ${token}` },
+      body: JSON.stringify({ deviceId, cursor, openTabs: tabsPayload }),
+    });
+    cursor = result.cursor;
+    pendingCommands = result.commands;
+
+    // Update planned customers from sync response
+    if (result.plannedTabNames && result.plannedTabNames.length > 0) {
+      plannedNames = result.plannedTabNames;
+      plannedIndex = 0;
     }
 
-    console.log('\n✅ Demo complete! Your device is fully functional.');
+    console.log(`\n  ✅ Synced — ${openTabs.size} tab(s), ${pendingCommands.length} command(s) pending, ${plannedNames.length} planned`);
+    for (const cmd of pendingCommands) {
+      console.log(`     📦 ${cmd.type} on ${cmd.tabId.substring(0, 8)} (${cmd.paymentMethod})`);
+    }
   } catch (err: any) {
-    console.error('❌ Demo failed:', err.message);
+    console.log(`\n  ❌ Sync failed: ${err.message}`);
   }
 }
 
+async function ackAll() {
+  if (pendingCommands.length === 0) {
+    console.log('\n  ℹ️  No pending commands to acknowledge.');
+    return;
+  }
+  for (const cmd of pendingCommands) {
+    try {
+      const status = Math.random() > 0.2 ? 'completed' : 'failed';
+      await api(`/devices/${deviceId}/commands/${cmd.id}/ack`, {
+        method: 'POST',
+        headers: { Authorization: `Bearer ${token}` },
+        body: JSON.stringify({ commandId: cmd.id, status, result: `Tab closed via simulator (${status})` }),
+      });
+      console.log(`  ✅ Acked ${cmd.id.substring(0, 8)} as ${status}`);
+
+      // If completed, remove the tab from local state
+      if (status === 'completed') {
+        openTabs.delete(cmd.tabId);
+        console.log(`     Removed tab ${cmd.tabId.substring(0, 8)} from local state`);
+      } else {
+        // Bump version on failed close
+        const tab = openTabs.get(cmd.tabId);
+        if (tab) {
+          tab.version++;
+          console.log(`     Bumped version to ${tab.version}`);
+        }
+      }
+    } catch (err: any) {
+      console.log(`  ❌ Ack failed for ${cmd.id.substring(0, 8)}: ${err.message}`);
+    }
+  }
+  pendingCommands = [];
+}
+
+function listTabs() {
+  if (openTabs.size === 0) {
+    console.log('\n  ℹ️  No tabs. Press T to add one.');
+    return;
+  }
+  console.log(`\n  📋 Open Tabs (${openTabs.size}):`);
+  Array.from(openTabs.entries()).forEach(([id, t]) => {
+    console.log(`     ${id.substring(0, 8)} — ${t.customerName} — €${(t.totalInCents / 100).toFixed(2)} (v${t.version})`);
+  });
+}
+
+function showStatus() {
+  console.log(`\n  ── Status ──────────────────────`);
+  console.log(`  Venue ID:  ${venueId || '—'}`);
+  console.log(`  Device ID: ${deviceId || '—'}`);
+  console.log(`  Token:     ${token ? token.substring(0, 20) + '...' : '—'}`);
+  console.log(`  Cursor:    ${cursor || '—'}`);
+  console.log(`  Planned:   ${plannedNames.length} customer(s)`);
+  console.log(`  Tabs:      ${openTabs.size}`);
+  console.log(`  Pending:   ${pendingCommands.length}`);
+  console.log(`  ────────────────────────────────`);
+}
+
+async function setVenueAndCode() {
+  // Temporarily disable raw mode so readline works
+  if ((process.stdin as any).isTTY) (process.stdin as any).setRawMode(false);
+  const rl = readline.createInterface({ input: process.stdin, output: process.stdout, terminal: true });
+  const v = await new Promise<string>((resolve) => rl.question('  Venue ID: ', resolve));
+  venueId = v.trim();
+  const c = await new Promise<string>((resolve) => rl.question('  Registration Code: ', resolve));
+  registrationCode = c.trim();
+  rl.close();
+  // Re-enable raw mode for keypress handling
+  if ((process.stdin as any).isTTY) (process.stdin as any).setRawMode(true);
+  if (venueId && c) {
+    await registerDevice();
+  }
+}
+
+// ── Interactive loop ─────────────────────────────────────
+
+function printHelp() {
+  console.log(`
+╔══════════════════════════════════════════╗
+║     KoolTab Device Simulator             ║
+╠══════════════════════════════════════════╣
+║  P  — Pair / register device             ║
+║  T  — Add tab (uses planned customers)   ║
+║  S  — Sync with server                   ║
+║  A  — Acknowledge all pending commands   ║
+║  R  — Refresh planned customers          ║
+║  L  — List open tabs                     ║
+║  H  — Show this help                     ║
+║  Q  — Quit                               ║
+╚══════════════════════════════════════════╝`);
+}
+
 async function main() {
-  try {
-    switch (command) {
-      case 'register':
-        await registerDevice();
-        break;
-      case 'sync':
-        await syncDevice();
-        break;
-      case 'ack':
-        await ackCommand();
-        break;
-      case 'demo':
-        await demo();
-        break;
-      default:
-        console.log(`
-KoolTab Device Simulator
-========================
+  console.clear();
+  console.log('╔══════════════════════════════════════╗');
+  console.log('║    KoolTab Device Simulator          ║');
+  console.log('╚══════════════════════════════════════╝');
 
-Commands:
-  register <venueId> <name> <registrationCode>   Register a new device
-  sync <deviceId> <token> [cursor]               Sync device state
-  ack <deviceId> <token> <commandId> [status]    Acknowledge a command
-  demo <venueId> <registrationCode>              Run full demo sequence
+  // Prompt for venue / code on first run
+  await setVenueAndCode();
 
-Examples:
-  npx ts-node scripts/device-sync.ts register <venueId> "Bar Terminal 1" ABC123
-  npx ts-node scripts/device-sync.ts sync <deviceId> <token>
-  npx ts-node scripts/device-sync.ts ack <deviceId> <token> <commandId> completed
-  npx ts-node scripts/device-sync.ts demo <venueId> ABC123
+  printHelp();
+  showStatus();
 
-Status values: completed, failed, conflict, expired
-        `);
+  readline.emitKeypressEvents(process.stdin);
+  if ((process.stdin as any).isTTY) (process.stdin as any).setRawMode(true);
+  process.stdin.resume();
+
+  process.stdin.on('keypress', async (_str: string, key: any) => {
+    if (key.ctrl && key.name === 'c') {
+      console.log('\n👋 Goodbye!');
+      process.exit(0);
     }
-  } catch (err: any) {
-    console.error('Error:', err.message);
-    process.exit(1);
-  }
+    switch (key.name?.toLowerCase()) {
+      case 'p':
+        await setVenueAndCode();
+        showStatus();
+        break;
+      case 't':
+        addTab();
+        break;
+      case 'r':
+        await fetchPlannedCustomers();
+        showStatus();
+        break;
+      case 's':
+        await sync();
+        showStatus();
+        break;
+      case 'a':
+        await ackAll();
+        showStatus();
+        break;
+      case 'l':
+        listTabs();
+        break;
+      case 'h':
+        printHelp();
+        break;
+      case 'q':
+        console.log('\n👋 Goodbye!');
+        process.exit(0);
+    }
+  });
+
+  console.log('\nPress H for help, or any key above to get started.');
 }
 
-main();
\ No newline at end of file
+main().catch((err) => {
+  console.error('Fatal:', err.message);
+  process.exit(1);
+});
\ No newline at end of file